asaadfrommedina

Level 1 (4 points)

iPad

Q: Apple store

I Tried to buy an app, it transected some amount from my visa and then says app cannot be purchased!! They took money and now it's not purchasing

Posted on Aug 16, 2016 1:08 PM

I have this question too

Q: Apple store

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Helpful answers

by jameson.h,

jameson.h Aug 17, 2016 9:40 AM in response to asaadfrommedina
Community Specialists

Aug 17, 2016 9:40 AM in response to asaadfrommedina

Hello asaadfrommedina,

Thank you for using Apple Support Communities. It's my understanding you've been charged for an app but you're unable to access it. I want to make sure you're able to find and use this app.

Here is some information that can help you check your purchase history and download past purchases:
See your purchase history in the iTunes Store on a Mac or PC

Download past purchases

If you're still unable to find or use this app, please report a problem using the link below:
Report a problem
Have an amazing day!
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