How can I reset my security questions when it says they cannot be reset because their is not enough information?

Thanks for the useless "help". Apple is turning out to be the most cancerous phone producer in the world. I can't even spend this useless 15 dollar iTunes card because of these questions. I'm switching to Android again, this is just stupid.

I'm having the same issue. I've followed the instructions EXACTLY as listed by the Apple recommended solution. To make any changes at all I have to know the answer to two questions. I haven't had to use the questions since I made them and now I'm being required to answer. I need the security questions reset.

So if there are no sufficient information for apple to use to help us reset our security questions then what is the next option?? Make more security questions available!!!!! Hey apple u really gotta help us.

There is no "next option":-((( !!!!

I had a long call with Apple support and in the end they (poor) guy had to retreat to get me rid by promising to send an email with info on how to enable two-factor authentication – under my circumstances.

HOWEVER, this requires to answer security questions, too, first!

I am even pretty sure I never answered the questions I am asked now rot bin with, but trying just return as an answer does also not help...

This is ridiculous, esp. considering that you do not have any option to get a new iCloud account for the same email again (or do you?)... then at least I could do that and fill it from my local data/backups.

it says the same thing..

We do not have sufficient information to reset your security questions!!!

why is there no option to just recover the dam* account using the mail i used when i registered to this sh**!!!!

I thought I would just reply with a update on this issue although original post is a little old and security questions themselves will eventually likely be obsolete

This is a more rare issue and can be frustrating but actually is a very simple fix.

What you have to do is call Apple care/iOS (1-800-MY APPLE/1-800-692-7753)

What you will need to do is go to appleid.apple.com, sign in like you normally would with password, and when it brings you to answer security questions at the bottom of that menu click instead "generate temporary support pin"

Give it to the agent, then they will be required to verify one other piece of identity. It may need to be at least one correct answer to security questions, up to date credit card info on file (they never need the whole card number, legit apple care never asks for the entire CC number or pin etc), or other information depending on how much info you set up on your appleid.

If they are able to verify you they are able to reset your security questions, then you sign into appleid.apple.com again, but this it asks you to select new ones.

Another word of advice, write them down/type them and save them somewhere. It is not apple's fault you set up security features on your account then cant remember your own answers. Hope this helps for all of you having this problem.

Follow the instructions exactly as you see here > If you forgot the answers to your Apple ID security questions - Apple Support

Don't forget to write your security answers and store in a safe place.

Does the same thing... Says "insufficient information"... 😢

that did not work... facing the same problem. is there any solution that works?

This does not work, still says insufficient information.

Apples is becoming totally useless with all the security question and 90 days stuff. I'm dumping this trash and moving to androi.d. Apple is ********

**We don't have sufficient information to reset your security questions.**

Clearly, this advice is no solution.

I need to change my security questions because i’ve Forgotten 2 of them but it sends me back “ not enough info to change security questions. What do I do?

I just can’t remember if I used caps or not