HT205358: Set up your Apple TV (4th generation)

Learn about Set up your Apple TV (4th generation)
Psedge
Level 1 (4 points)
Apple TV

Q: Using uk bought Apple TV in USA

I Have brought our Apple TV on holiday to Orlando but none of the apps are available at this time. Have reset and set up to USA as per the walk through but still not available and also not visible to stream to via AirPlay.

AppleTV 2, iOS 9.3.4

Posted on Aug 16, 2016 6:34 PM

Close
Psedge

Q: Using uk bought Apple TV in USA

  • All replies
  • Helpful answers

  • by Phil0124,Helpful

    Phil0124 Phil0124 Aug 16, 2016 6:46 PM in response to Psedge
    Level 7 (26,703 points)
    iPhone
    Aug 16, 2016 6:46 PM in response to Psedge

    Is the Apple TV connected to a Wifi network with an active internet connection?

  • by Psedge,

    Psedge Psedge Aug 16, 2016 6:43 PM in response to Phil0124
    Level 1 (4 points)
    Apple TV
    Aug 16, 2016 6:43 PM in response to Phil0124

    HI phil, it is connected to the resort wifi, which is super fast and all other devices stream with no issue. The set up was also without issue and at first appears to be as is at home, but Netflix for instance starts to start up then suddenly shows the not available message.

  • by turingtest2,Helpful

    turingtest2 turingtest2 Aug 16, 2016 6:57 PM in response to Psedge
    Level 10 (84,859 points)
    iTunes
    Aug 16, 2016 6:57 PM in response to Psedge

    With Netflix the issue might be using a UK account from an IP address clearly in the US.

     

    tt2

  • by Psedge,

    Psedge Psedge Aug 16, 2016 7:00 PM in response to turingtest2
    Level 1 (4 points)
    Apple TV
    Aug 16, 2016 7:00 PM in response to turingtest2

    hi tt2, possibly, but none of the apps are responding ufc nfl mlb for instance, even youtube.

  • by Phil0124,

    Phil0124 Phil0124 Aug 16, 2016 7:02 PM in response to turingtest2
    Level 7 (26,703 points)
    iPhone
    Aug 16, 2016 7:02 PM in response to turingtest2

    Yes, Netflix is surely checking the IP location and since it does not match the account it does not offer up the content.

     

    Many of the other Apps may be doing the same. Youtube however should work since content is only location restricted in specific cases.

     

    As to the Apple TV not appearing on the iPhone's  AirPlay menu, the network may be blocking some things AirPlay needs, or is secured so devices connected to it cannot see each other. On a wide network like that is normal to make it so you don't see other devices on the same network.

  • by Psedge,

    Psedge Psedge Aug 16, 2016 7:05 PM in response to Phil0124
    Level 1 (4 points)
    Apple TV
    Aug 16, 2016 7:05 PM in response to Phil0124

    Phil, really appreciate that detailed account. Is there anything that can be done about the ip recognition?

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 16, 2016 7:55 PM in response to Psedge
    Level 4 (2,815 points)
    Apple TV
    Aug 16, 2016 7:55 PM in response to Psedge

    Regarding AirPlay, if your devices are compatible, you should be able to use peer-to-peer AirPlay. If you enable Bluetooth on your iOS device, open the AirPlay menu and wait a bit, ATV may show up, see How to use AirPlay on your iPhone, iPad, or iPod touch - Apple Support near the bottom. This uses another WiFi channel, bypassing the network.

     

    There are ways of dealing with the IP problem, but they're not supported by Apple, so you need to search the web. Maybe not the best way to spend a holiday!

  • by Psedge,

    Psedge Psedge Aug 16, 2016 8:03 PM in response to Diana.McCall
    Level 1 (4 points)
    Apple TV
    Aug 16, 2016 8:03 PM in response to Diana.McCall

    Diana, appreciate the response and will try your suggested resolve, and yes better ways to spend time, but just wanted options if the family fancied a movie night. Many thanks

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 17, 2016 3:39 AM in response to Psedge
    Level 10 (103,341 points)
    Apple TV
    Aug 17, 2016 3:39 AM in response to Psedge

    I'm not sure if the type of wifi connection offered by the hotel/apartment you are staying in isn't restricted in some way and therefore responsible for some of your issues.

     

    However, be aware that your license to watch movies etc doesn't allow you to stream them to countries outside of where you have your account and Apple reserve the right to enforce the in their terms and conditions. Whether or not this is a contributory factor to your problem I'm not sure, but you shouldn't be using the Apple TV in that way anyway. If you've downloaded the movies to an iPad or similar before leaving home, you should have no issues watching them on there or sending them via AirPlay (assuming there isn't a network issue stopping it) to your Apple TV.

  • by Psedge,

    Psedge Psedge Aug 22, 2016 3:30 PM in response to Winston Churchill
    Level 1 (4 points)
    Apple TV
    Aug 22, 2016 3:30 PM in response to Winston Churchill

    Appreciate your helpful response WC. I hadn't read the small print that I couldn't use the device travelling, odd with it being a world brand and the probability  it's ease of use people would.

    Thanks again for answering.

     

    Paul

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 22, 2016 5:02 PM in response to Psedge
    Level 10 (103,341 points)
    Apple TV
    Aug 22, 2016 5:02 PM in response to Psedge

    The Apple TV might be a world brand but the rights to the movies and TV shows are owned locally.