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Aug 17, 2016 3:29 AM in response to AmboPete67by Winston Churchill,I have an Apple TV connected by ethernet and both versions of the remote app function as expected. I mention this since it points to the issue being something related to your particular environment.
Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.
- Restart the Apple TV (Settings > System > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Reset the Apple TV (Settings > System > Reset > Reset all settings)
- Restore the Apple TV (Settings > System > Reset > Restore)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.