Hi Everyone,
I am trying to setup my email account on mail (account is via mediatemple).
I set it up as a POP account. The incoming mail is working fine, but the outgoing is having issues.
I have tried all the various port setting suggested by mediatemple and have spoken to them and they said its an apple problem. Can someone please help? I'm on OSX 10.9.5 by the way.
macbook pro
What does Mail/Window/Connection Doctor Show? If the server is red, select it and look at the Show Details box.
Troubleshooting sending and receiving email messages
Troubleshooting sending email messages
Hi Eric,
Thanks for the info. Some of the links lead to pages that don't work.
So yeah for the SMTP it shows a Red colour. And says "Could not connect to this SMTP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the 'Use SSL" checkbox in the advanced tab of Account preferences.
I see a lot of jargon in the detail box reading through it now.
You are welcome. I just tried the links and they worked for me? Can you copy and paste the details?
Hi Eric,
Here is what it shows. (Sorry but it might be the info from other emails on the mail app too).
v1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002c6dd0 -- thread:0x608001275980
5.198 AUTHENTICATE PLAIN
READ Aug 17 23:07:01.331 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002c6dd0 -- thread:0x608001275980
+
WROTE Aug 17 23:07:01.342 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002c6dd0 -- thread:0x608001275980
****************************************
READ Aug 17 23:07:01.991 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002c6dd0 -- thread:0x608001275980
5.198 NO Login failed.
INITIATING CONNECTION Aug 17 23:11:55.142 host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x0 -- thread:0x60800186f780
CONNECTED Aug 17 23:11:57.642 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
READ Aug 17 23:11:57.817 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK Dovecot ready.
WROTE Aug 17 23:11:57.817 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
CAPA
READ Aug 17 23:11:57.992 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK
CAPA
TOP
UIDL
RESP-CODES
PIPELINING
AUTH-RESP-CODE
STLS
USER
SASL PLAIN LOGIN
.
WROTE Aug 17 23:11:57.992 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
AUTH PLAIN
READ Aug 17 23:11:58.168 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+
WROTE Aug 17 23:11:58.170 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
********************************************************************
READ Aug 17 23:11:58.356 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK Logged in.
WROTE Aug 17 23:11:58.356 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
STAT
READ Aug 17 23:11:58.531 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK 4 74495
WROTE Aug 17 23:11:58.532 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
UIDL 1
READ Aug 17 23:11:58.707 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK 1 0000000157b2dbf4
WROTE Aug 17 23:11:58.707 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
UIDL 4
READ Aug 17 23:11:58.882 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK 4 0000000457b2dbf4
WROTE Aug 17 23:11:58.883 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
QUIT
READ Aug 17 23:11:59.058 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002c8420 -- thread:0x60800186f780
+OK Logging out.
INITIATING CONNECTION Aug 17 23:15:32.555 host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x0 -- thread:0x608000c70580
INITIATING CONNECTION Aug 17 23:15:32.555 host:imap.secureserver.net -- port:143 -- socket:0x0 -- thread:0x608001a67500
INITIATING CONNECTION Aug 17 23:15:32.557 host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x0 -- thread:0x608000e64400
INITIATING CONNECTION Aug 17 23:15:32.557 host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x0 -- thread:0x60000146f8c0
INITIATING CONNECTION Aug 17 23:15:32.557 host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x0 -- thread:0x600001678300
INITIATING CONNECTION Aug 17 23:15:32.557 host:smtp.gmail.com -- port:587 -- socket:0x0 -- thread:0x600000e76c80
INITIATING CONNECTION Aug 17 23:15:32.558 host:zhld-d68y.accessdomain.com -- port:465 -- socket:0x0 -- thread:0x600001866940
INITIATING CONNECTION Aug 17 23:15:32.558 host:pop.europe.secureserver.net -- port:110 -- socket:0x0 -- thread:0x608001a61800
INITIATING CONNECTION Aug 17 23:15:32.558 host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x0 -- thread:0x600000e6e6c0
CONNECTED Aug 17 23:15:32.701 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
READ Aug 17 23:15:32.799 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
+OK
WROTE Aug 17 23:15:32.800 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
CAPA
READ Aug 17 23:15:32.901 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
-ERR authorization first
WROTE Aug 17 23:15:32.903 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
USER salah@techfui.nl
READ Aug 17 23:15:33.004 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
+OK
WROTE Aug 17 23:15:33.004 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
PASS ***************
CONNECTED Aug 17 23:15:33.099 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
READ Aug 17 23:15:33.148 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
-ERR authorization failed Check your server settings.
WROTE Aug 17 23:15:33.148 [kCFStreamSocketSecurityLevelNone] -- host:pop.europe.secureserver.net -- port:110 -- socket:0x6080002cf500 -- thread:0x608001a61800
QUIT
READ Aug 17 23:15:33.302 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
220 smtp.gmail.com ESMTP 142sm27978893wmh.12 - gsmtp
WROTE Aug 17 23:15:33.313 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
EHLO [192.168.1.107]
CONNECTED Aug 17 23:15:33.338 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
CONNECTED Aug 17 23:15:33.340 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
CONNECTED Aug 17 23:15:33.341 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
READ Aug 17 23:15:33.408 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
250-smtp.gmail.com at your service, [94.43.59.196]
250-SIZE 35882577
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
WROTE Aug 17 23:15:33.408 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
STARTTLS
CONNECTED Aug 17 23:15:33.491 [kCFStreamSocketSecurityLevelNone] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x608001a67500
READ Aug 17 23:15:33.518 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+OK Dovecot ready.
WROTE Aug 17 23:15:33.518 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
CAPA
READ Aug 17 23:15:33.525 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
+OK Dovecot ready.
WROTE Aug 17 23:15:33.525 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
CAPA
READ Aug 17 23:15:33.695 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+OK
CAPA
TOP
UIDL
RESP-CODES
PIPELINING
AUTH-RESP-CODE
STLS
USER
SASL PLAIN LOGIN
.
WROTE Aug 17 23:15:33.696 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
STLS
READ Aug 17 23:15:33.701 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
+OK
CAPA
TOP
UIDL
RESP-CODES
PIPELINING
AUTH-RESP-CODE
STLS
USER
SASL PLAIN LOGIN
.
WROTE Aug 17 23:15:33.701 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
AUTH PLAIN
READ Aug 17 23:15:33.716 [kCFStreamSocketSecurityLevelNone] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x608001a67500
* OK [CAPABILITY IMAP4rev1 UNSELECT STARTTLS ID CHILDREN NAMESPACE IDLE
READ Aug 17 23:15:33.796 [kCFStreamSocketSecurityLevelNone] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
220 2.0.0 Ready to start TLS
READ Aug 17 23:15:33.872 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+OK Begin TLS negotiation now.
READ Aug 17 23:15:33.877 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
+
WROTE Aug 17 23:15:33.879 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
********************************************************************
READ Aug 17 23:15:33.901 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
220 n46.mail01.mtsvc.net ESMTP Exim 4.84_2 Wed, 17 Aug 2016 15:15:34 -0400
WROTE Aug 17 23:15:33.911 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
EHLO [192.168.1.107]
READ Aug 17 23:15:33.943 [kCFStreamSocketSecurityLevelNone] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x608001a67500
] Courier-IMAP ready. Copyright 1998-2004 Double Precision, Inc. See COPYING for distribution information.
WROTE Aug 17 23:15:33.943 [kCFStreamSocketSecurityLevelNone] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x60800087a400
1.210 STARTTLS
READ Aug 17 23:15:34.068 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
+OK Logged in.
WROTE Aug 17 23:15:34.068 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
QUIT
READ Aug 17 23:15:34.088 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
250-n46.mail01.mtsvc.net Hello 94-43-59-196.dsl.utg.ge [94.43.59.196]
250-SIZE 26214400
250-8BITMIME
250-PIPELINING
250-AUTH LOGIN PLAIN
250-STARTTLS
250 HELP
WROTE Aug 17 23:15:34.088 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
STARTTLS
CONNECTED Aug 17 23:15:34.100 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c70580
CONNECTED Aug 17 23:15:34.105 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608000e64400
WROTE Aug 17 23:15:34.134 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
EHLO [192.168.1.107]
READ Aug 17 23:15:34.169 [kCFStreamSocketSecurityLevelNone] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x60800087a400
1.210 OK Begin SSL/TLS negotiation now.
READ Aug 17 23:15:34.228 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
250-smtp.gmail.com at your service, [94.43.59.196]
250-SIZE 35882577
250-8BITMIME
250-AUTH LOGIN PLAIN XOAUTH2 PLAIN-CLIENTTOKEN OAUTHBEARER XOAUTH
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8
WROTE Aug 17 23:15:34.242 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
AUTH PLAIN-CLIENTTOKEN (*** 124 bytes hidden ***)
READ Aug 17 23:15:34.243 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6000000da550 -- thread:0x60000146f8c0
+OK Logging out.
READ Aug 17 23:15:34.273 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c70580
* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
WROTE Aug 17 23:15:34.274 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x60000146f8c0
1.209 ID ("name" "Mac OS X Mail" "version" "7.3 (1878.6)" "os" "Mac OS X" "os-version" "10.9.5 (13F1911)" "vendor" "Apple Inc.")
READ Aug 17 23:15:34.280 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608000e64400
* OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
WROTE Aug 17 23:15:34.281 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608001a6c580
1.211 ID ("name" "Mac OS X Mail" "version" "7.3 (1878.6)" "os" "Mac OS X" "os-version" "10.9.5 (13F1911)" "vendor" "Apple Inc.")
READ Aug 17 23:15:34.292 [kCFStreamSocketSecurityLevelNone] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
220 TLS go ahead
READ Aug 17 23:15:34.453 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x60000146f8c0
* ID ("name" "Dovecot")
1.209 OK ID completed.
WROTE Aug 17 23:15:34.455 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c69840
2.209 AUTHENTICATE PLAIN (*** 64 bytes hidden ***)
READ Aug 17 23:15:34.458 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608001a6c580
* ID ("name" "Dovecot")
1.211 OK ID completed.
WROTE Aug 17 23:15:34.460 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608001a6c580
2.211 AUTHENTICATE PLAIN (*** 56 bytes hidden ***)
WROTE Aug 17 23:15:34.634 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
CAPA
READ Aug 17 23:15:34.675 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/answer/14257 142sm27978893wmh.12 - gsmtp
WROTE Aug 17 23:15:34.685 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
AUTH PLAIN-CLIENTTOKEN (*** 124 bytes hidden ***)
READ Aug 17 23:15:34.809 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+OK
CAPA
TOP
UIDL
RESP-CODES
PIPELINING
AUTH-RESP-CODE
USER
SASL PLAIN LOGIN
.
WROTE Aug 17 23:15:34.809 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
AUTH PLAIN
READ Aug 17 23:15:34.858 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c69840
2.209 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE QUOTA] Logged in
WROTE Aug 17 23:15:34.858 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c69840
3.209 LIST "" ""
READ Aug 17 23:15:34.864 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608001a6c580
2.211 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS SPECIAL-USE BINARY MOVE QUOTA] Logged in
WROTE Aug 17 23:15:34.865 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x60000146f8c0
3.211 LIST "" ""
WROTE Aug 17 23:15:34.906 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
EHLO [192.168.1.107]
WROTE Aug 17 23:15:34.909 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x60800087a400
2.210 CAPABILITY
READ Aug 17 23:15:35.075 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8 https://support.google.com/mail/answer/14257 142sm27978893wmh.12 - gsmtp
WROTE Aug 17 23:15:35.076 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp.gmail.com -- port:587 -- socket:0x6080002cf1f0 -- thread:0x600000e76c80
QUIT
READ Aug 17 23:15:35.084 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
250-n46.mail01.mtsvc.net Hello 94-43-59-196.dsl.utg.ge [94.43.59.196]
250-SIZE 26214400
250-8BITMIME
250-PIPELINING
250-AUTH LOGIN PLAIN
250 HELP
WROTE Aug 17 23:15:35.086 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
AUTH PLAIN (*** 64 bytes hidden ***)
READ Aug 17 23:15:35.135 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x60800087a400
* NO Error in IMAP command received by server.
READ Aug 17 23:15:35.200 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+
WROTE Aug 17 23:15:35.202 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
********************************************************
READ Aug 17 23:15:35.248 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c69840
* LIST (\Noselect) "." ""
3.209 OK List completed.
WROTE Aug 17 23:15:35.249 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002c6190 -- thread:0x608000c69840
4.209 LOGOUT
READ Aug 17 23:15:35.255 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x60000146f8c0
* LIST (\Noselect) "." ""
3.211 OK List completed.
WROTE Aug 17 23:15:35.255 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:993 -- socket:0x6080002cf110 -- thread:0x608000c69840
4.211 LOGOUT
READ Aug 17 23:15:35.360 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x60800087a400
* CAPABILITY IMAP4rev1 UNSELECT STARTTLS ID CHILDREN NAMESPACE IDLE AUTH=PLAIN
2.210 OK CAPABILITY completed
WROTE Aug 17 23:15:35.361 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x608000c69840
3.210 ID ("name" "Mac OS X Mail" "version" "7.3 (1878.6)" "os" "Mac OS X" "os-version" "10.9.5 (13F1911)" "vendor" "Apple Inc.")
READ Aug 17 23:15:35.486 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
235 Authentication succeeded
WROTE Aug 17 23:15:35.486 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:587 -- socket:0x6000000d7fb0 -- thread:0x600001678300
QUIT
READ Aug 17 23:15:35.651 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+OK Logged in.
WROTE Aug 17 23:15:35.651 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
QUIT
READ Aug 17 23:15:35.815 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x608000c69840
* ID ("name" "Courier-IMAP" "remote-host" ":94.43.59.196" "version" "5.18-1")
3.210 OK ID completed
WROTE Aug 17 23:15:35.816 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
4.210 AUTHENTICATE PLAIN
READ Aug 17 23:15:36.004 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:zhld-d68y.accessdomain.com -- port:110 -- socket:0x6080002cf6c0 -- thread:0x600000e6e6c0
+OK Logging out.
READ Aug 17 23:15:36.307 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
+
WROTE Aug 17 23:15:36.310 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
****************************************************************
READ Aug 17 23:15:36.944 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
4.210 NO Login failed.
WROTE Aug 17 23:15:36.944 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
5.210 AUTHENTICATE PLAIN
READ Aug 17 23:15:37.559 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
+
WROTE Aug 17 23:15:37.561 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
****************************************
READ Aug 17 23:15:38.173 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:imap.secureserver.net -- port:143 -- socket:0x6080002cad40 -- thread:0x600001678300
5.210 NO Login failed.
Try a restart.
Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Mail setup issues
