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Helpful answers
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Aug 17, 2016 8:30 AM in response to aponskiby Jonathan UK,Hi
The issue may have been caused by the battery swelling.
Contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone serviced (under warranty, if eligible):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status:
In the meantime, do not charge or use the iPhone (if it is presently turned on, turn it off).