almulimi

Q: iPad cellular connection disconnects frequently

I have an issue with the cellular connection for my iPad Pro 9.7-inch (wifi+cellular) where the cellular internet connection disconnects about once every minute and the 3G/LTE sign at the top left disappears and the signal strength drops to 1 dot (from 5 dots). It then reconnects within 5 seconds until it happens again. I do not believe the issue is from the carrier side as my phone is connected to the same carriers and can hold a solid connection without any change in the signal strength or disconnects.

 

Additionally every few hours and every time the iPad is moved to a new location (from work to home) the top left corner will show "No Service" and it will only connect again to the carrier after restarting the iPad.

 

I have had the iPad for 3 days. It is running iOS 9.3.4. My carrier is Ooredoo in Qatar which require APN information that I had to enter for the connection to work.

 

So far I have tried all the following with no luck:-

  • Restarting the iPad.
  • Taking the SIM out and putting it back in.
  • Resetting Network Settings.
  • Turning off Enable LTE.
  • Turning on and off Airplane Mode.
  • Erasing All iPad Contents and Settings and setting up the iPad as new again.

 

I am out of ideas on what else I can try to fix this issue which seems to me iOS related. Is anyone facing the same issue or have any ideas on how to fix it?

 

I would appreciate any help I can get to get this resolved.

iPad Pro, iOS 9.3.4

Posted on Aug 17, 2016 9:57 AM

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