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Aug 17, 2016 1:30 PM in response to seancobrienby rkaufmann87,You have 90 days of complimentary AppleCare telephone support. This would be a good time to use it. If you are in the USA, here is the link that explains it. http://www.apple.com/support/complimentary/ If you are outside the USA you still have the same support, look in the documentation that came with your computer for information and if you cannot find it there, please click https://locate.apple.com/country
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Aug 18, 2016 9:06 AM in response to rkaufmann87by seancobrien,Thanks, I have called them many times and they don't know what the issue is.