carolynfromvb
Level 1 (5 points)
Peripherals

Q: iPhone 6s with iOS 9.3.4 cannot connect with wireless bluetooth Logitech speakers

My old iPhone 4 with iOS 6.1.3 was able to send music wirelessly to my Logitech BT audio adaptor and speaker system.  My new iPhone 6s with iOS 9.3.4 did not pair.  Is the latest iOS bluetooth different from the one in the old phone?  Can something be fixed here?

iPhone 6s, iOS 9.3.4

Posted on Aug 17, 2016 5:52 PM

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carolynfromvb

Q: iPhone 6s with iOS 9.3.4 cannot connect with wireless bluetooth Logitech speakers

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  • by jameson.h,

    jameson.h jameson.h Aug 18, 2016 11:47 AM in response to carolynfromvb
    Community Specialists
    Aug 18, 2016 11:47 AM in response to carolynfromvb

    Hello carolynfromvb, 

     

    Thanks for using Apple Support Communities, and congratulations on your new iPhone! Getting a new iPhone is very exciting. 

     

    I see that you are having an issue connecting your iPhone to your Bluetooth speaker system though. I connect my iPhone to a Bluetooth speaker all the time. So, I understand how nice it is to use this feature. I can help you get this working. 

     

    Please take a look at the article Get help connecting a Bluetooth accessory with your iPhone, iPad, or iPod touch, specifically, these sections:

     

    Try these steps first 

    1. Make sure that your Bluetooth accessory and iOS device are close to each other.
    2. Make sure that your Bluetooth accessory is on and fully charged or connected to power. If it uses batteries, test them to see if they need to be replaced.
    3. Restart your Bluetooth accessory.
    4. Make sure that you have the latest version of iOS on your iPhone, iPad, or iPod touch.
    5. On your iOS device, go to Settings > Bluetooth and make sure that Bluetooth is on. If you can’t turn Bluetooth on or you see a spinning gear, restart your iPhone, iPad, or iPod touch.
    6. Unpair the Bluetooth accessory, put the accessory back in discovery mode, then pair and connect it again.

    If you still can't pair or connect your Bluetooth accessory 

    Check with the Bluetooth manufacturer to make sure that your accessory works with your iOS device.

    Contact Apple Support if you have any of these issues:

    • You can’t turn on Bluetooth or the setting is grayed out.
    • You can’t connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

    Learn more 

    Find out which Bluetooth profiles you can use with your device.

     

    Additional information can be found in the Bluetooth section of the iPhone User Guide:

    iPhone User Guide 

     

    Have a great day! 

  • by nuguy2,

    nuguy2 nuguy2 Aug 18, 2016 8:58 PM in response to carolynfromvb
    Level 1 (12 points)
    Desktops
    Aug 18, 2016 8:58 PM in response to carolynfromvb

    I have been having the same problem, when I have been trying to pair my iPhone SE ( 9.3.4 ) to my Bluetooth connection in my 2016 Subaru Outback. I have the harmon/Kardon audio system in my Subaru. I can pair my iPhone but can't add another device ( Phone ) or add the connection to play my playlist on ITunes. Confused and frustrated by all of this. When I try to "add" another device, I am prompted by voice instruction, that you will need to "Repair" the device which was already paired!! Totally frustrated!!