HT206770: About the OS X El Capitan v10.11.6 Update

Learn about About the OS X El Capitan v10.11.6 Update
leefrombell
Level 1 (8 points)
Mac OS X

Q: With this update my computer will not turn off.The screen clears but all else is on.

This computer is the new 12 inch mac that came out this spring.when I updated it a month ago,it would not turn off .I got tired of holding down the power b button to turn it off.I returned it to an earlier back up.It automatically updated again and here I am in the same mess.I think I will just close the cover and quit worrying about it.

MacBook, iOS 9.3.4, it is the 12 inch mac-new this spri

Posted on Aug 17, 2016 5:34 PM

by macjack,Solvedanswer
macjack macjack
Level 9 (55,682 points)
Mac OS X
A:

Hi Lee, start up in Safe Mode and see if the problem still occurs:

Restart holding the "shift" key.

(Expect it to take longer to start this way because it runs a directory check first. Also give it a little time after start because it runs some maintenance routines in the beginning.)

https://support.apple.com/en-us/HT201262

Let us know.

Posted on Aug 17, 2016 5:39 PM

Close
leefrombell

Q: With this update my computer will not turn off.The screen clears but all else is on.

  • All replies
  • Helpful answers

  • by Rysz,Helpful

    Rysz Rysz Aug 19, 2016 11:38 AM in response to leefrombell
    Level 7 (20,315 points)
    iTunes
    Aug 19, 2016 11:38 AM in response to leefrombell

    Shut down your Mac. Use the power button if you need to. Now start it with the Shift key held down. This will start it into Safe Mode, with all extensions turned off. Safe Mode is slow to start, so give it time, it's checking a bunch of staff. If it works OK in Safe Mode, restart normally. If it works now, you're done.

     

    If the problem returns after restart, you have an extension conflict. Turn off all extensions via System Preferences. To isolate which extension is at fault, turn on one extension at a time, restarting in between, until you find the bad one.

  • by macjack,Solvedanswer

    macjack macjack Aug 17, 2016 5:39 PM in response to leefrombell
    Level 9 (55,682 points)
    Mac OS X
    Aug 17, 2016 5:39 PM in response to leefrombell

    Hi Lee, start up in Safe Mode and see if the problem still occurs:

    Restart holding the "shift" key.

    (Expect it to take longer to start this way because it runs a directory check first. Also give it a little time after start because it runs some maintenance routines in the beginning.)

    https://support.apple.com/en-us/HT201262

    Let us know.

  • by leefrombell,Helpful

    leefrombell leefrombell Aug 17, 2016 8:40 PM in response to macjack
    Level 1 (8 points)
    Mac OS X
    Aug 17, 2016 8:40 PM in response to macjack

    Fantastic it Worked!!

  • by macjack,

    macjack macjack Aug 18, 2016 5:42 AM in response to leefrombell
    Level 9 (55,682 points)
    Mac OS X
    Aug 18, 2016 5:42 AM in response to leefrombell

    Glad to hear that. Let us know if you have any further problems.