HT204686: How to erase your iOS device and then set it up as a new device or restore it from backups
Learn about How to erase your iOS device and then set it up as a new device or restore it from backups
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All replies
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Helpful answers
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Aug 17, 2016 6:16 PM in response to cielle8888by Phil0124,What does that mean exactly?
How are you trying to access it?
What happens when you try?
Do you get any error?
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Aug 17, 2016 6:17 PM in response to cielle8888by ChrisJ4203,I'm not sure what exactly it is that you are asking. Are you attempting to access something in your iPad with your Mac? Can you explain better what it is that you are trying to do?
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Aug 17, 2016 6:27 PM in response to Phil0124by cielle8888,my iPad is disabled so i have to restore/update it... but i cannot connect to iTunes
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Aug 17, 2016 6:28 PM in response to cielle8888by ChrisJ4203,See this support document for help with a disabled device. If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
This can help with a device that cannot be recognized by iTunes. If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
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Aug 17, 2016 6:55 PM in response to cielle8888by Phil0124,Follow the steps in the support documents provided by Chris above.