HT203521: Get help using iCloud Contacts, Calendars, or Reminders

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peterfromtn

Q: I have different contact totals on my iPhone as compared to my iPad and iMac using iCloud.

I am having trouble syncing my iPhone contacts with my iPad and iMac. My iPhone iCloud account has 617 contacts while my iPad, iMac, and iCloud.com accounts show 609.

 

I have ensured that my iPhone and other devices are signed in to the same iCloud account. My iPhone is using iCloud as the default account. I am running the latest iOS (9.3.4) and OS X (10.11.6). i have deselected and reselected contacts on each device individually with a reboot in between. And still get the difference. Help.

iPhone 6s, iOS 9.3.4

Posted on Aug 17, 2016 6:10 PM

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Q: I have different contact totals on my iPhone as compared to my iPad and iMac using iCloud.

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  • by tim_135,

    tim_135 tim_135 Aug 18, 2016 11:43 AM in response to peterfromtn
    Community Specialists
    Aug 18, 2016 11:43 AM in response to peterfromtn

    Hi, peterfrommtn!

     

    Thank you for using the Apple Support Communities. From your post, I understand that you have a few contacts on your iPhone that aren't syncing to iCloud, and do not appear on iCloud.com, your iPad, or your iMac as a result. I rely on iCloud to sync my content and keep all my devices up to date, and would be happy to help make sure your contacts are syncing as expected!

     

    You've already started with some great steps to troubleshoot; from here, I would suggest going through the following article, taking any steps you have not already done.

    Get help using iCloud Contacts, Calendars, or Reminders

     

    Cheers!

  • by peterfromtn,

    peterfromtn peterfromtn Aug 18, 2016 12:55 PM in response to tim_135
    Level 1 (14 points)
    iCloud
    Aug 18, 2016 12:55 PM in response to tim_135

    Had already gone through that entire list. Just tried to abbreviate it in my initial post.

  • by becky_s22,

    becky_s22 becky_s22 Aug 18, 2016 2:48 PM in response to peterfromtn
    Community Specialists
    Aug 18, 2016 2:48 PM in response to peterfromtn

    Hey there, peterfrommtn.


    Thanks for updating on the steps you've gone through. Since you've done all the steps in the article, the next thing that can be recommended is to check to see if those un-synced contacts are being synced to your iPhone from a different source, like an e-mail account. You can do this by going into Settings > Mail, Contacts, Calendars and selecting any accounts you have listed under the Accounts section other than iCloud. If an account syncs contacts, it will show a toggle similar to what you see in iCloud; if any toggles are turned on under other accounts, turn them off. 

    Then, try adding a brand new contact to the iPhone and seeing if it syncs to iCloud.com. If it does, delete the contacts that are not syncing, and re-add them to the iPhone.

     

    Have a great day.