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All replies
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Helpful answers
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Aug 17, 2016 6:51 PM in response to jennhilesby elcpu,I don't understand why you are getting a diagnostic "part". Is it stuck and not responding at all? If so try this:
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Aug 17, 2016 7:09 PM in response to jennhilesby Phil0124,What diagnostics part?
There is no diagnostic part when setting up an iPad.
Can you post a screenshot?
Can you try holding down the home and power/sleep buttons for 10 to 15 seconds?
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Aug 18, 2016 4:32 AM in response to jennhilesby Diana.McCall,Hi. Is this a new iPad? If so, it may actually have a hardware problem, and you should return it to the store.