HT201487: If you forgot your Apple ID password

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Q: I bought an iphone with icloud locked how to reset

How to restore iphone with ID and password forgotten

iPhone 5s, iOS 9.3.4

Posted on Aug 17, 2016 7:36 PM

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Q: I bought an iphone with icloud locked how to reset

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  • by gail from maine,

    gail from maine gail from maine Aug 17, 2016 7:37 PM in response to organiqelle
    Level 7 (25,724 points)
    iCloud
    Aug 17, 2016 7:37 PM in response to organiqelle

    Return it for a refund or ask the seller to remove the Activation Lock. There is no way for you to get around the Activation Lock.

     

    Sorry,

     

    GB

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 Aug 17, 2016 7:39 PM in response to organiqelle
    Level 9 (57,249 points)
    iPhone
    Aug 17, 2016 7:39 PM in response to organiqelle

    The only way to activate that device is to get the previous owner who placed the lock on it to remove it. If you cannot contact them, then the device is useless. Ask the person that you purchased it from, if they are not the one that placed the lock, to refund your money. There is no way for you to use the phone, and no one here, nor Apple will help.