tobiesjin
Level 1 (9 points)

Q: ios 9.3.4 cannot update and cannot buy pokecoin

First of all, I have changed my payment information to another credit card. Then I cannot make in-app purchase for pokecoin. When I try to make a purchase, the blue botton just spinning around and disappear. So I have reset my iphone and try to update ios 9.3.4 but cannot because it says you didnt connect to internet. But I check that it's already connected to internet. I turned on restriction and allow in app purchase but nothing happen. What should I do? Thanks in advance for any recommend.

iPhone 5s, iOS 9.3.3

Posted on Aug 18, 2016 12:55 AM

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tobiesjin

Q: ios 9.3.4 cannot update and cannot buy pokecoin

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  • by stuckboss,

    stuckboss stuckboss Aug 18, 2016 1:16 PM in response to tobiesjin
    Community Specialists
    Aug 18, 2016 1:16 PM in response to tobiesjin

    Howdy tobiesjin!

     

    So you're running into an issue with making an in-app purchase for the Pokecoins and also not able to update your iPhone to 9.3.4?  Keeping the phone up to date is certainly one thing that could cause the in-app purchase not to go through, so we can certainly take a look into this issue.  

     

    Since it seems like you're running into an issue with the connection, the first thing to try is just to restart the iPhone: Restart your iPhone, iPad, or iPod touch

     

    The next steps to do, just in case restarting doesn't resolve the issue, would be testing it out on another Wi-Fi network if you have one available.  If it still isn't working on another Wi-Fi network, then check out the steps in this article here:  If you can’t connect to the iTunes Store.  Even though the title mentions not being able to connect at all, the steps listed in 'Fix the issue on your iPhone, iPad, or iPod touch' are the steps that you'd want to do.  

     

    Once you've completed those, test it out and see what happens.  If for some reason it still isn't working, then we'd want to go to Settings>General>Reset>Reset Network Settings.  This will delete things like Wi-Fi passwords and VPNs that were set up.  Then test it out once the iPhone comes back on.  

     

    Have a great day!

  • by stuckboss,

    stuckboss stuckboss Aug 18, 2016 1:16 PM in response to tobiesjin
    Community Specialists
    Aug 18, 2016 1:16 PM in response to tobiesjin

    Howdy tobiesjin!

     

    So you're running into an issue with making an in-app purchase for the Pokecoins and also not able to update your iPhone to 9.3.4?  Keeping the phone up to date is certainly one thing that could cause the in-app purchase not to go through, so we can certainly take a look into this issue.  

     

    Since it seems like you're running into an issue with the connection, the first thing to try is just to restart the iPhone: Restart your iPhone, iPad, or iPod touch

     

    The next steps to do, just in case restarting doesn't resolve the issue, would be testing it out on another Wi-Fi network if you have one available.  If it still isn't working on another Wi-Fi network, then check out the steps in this article here:  If you can’t connect to the iTunes Store.  Even though the title mentions not being able to connect at all, the steps listed in 'Fix the issue on your iPhone, iPad, or iPod touch' are the steps that you'd want to do.  

     

    Once you've completed those, test it out and see what happens.  If for some reason it still isn't working, then we'd want to go to Settings>General>Reset>Reset Network Settings.  This will delete things like Wi-Fi passwords and VPNs that were set up.  Then test it out once the iPhone comes back on.  

     

    Have a great day!