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"Charging with this accessory is not supported by Apple Watch."

I bought my apple watch about 2 months ago. Now every other day I keep getting this error message when I attempt to charge it saying, "Charging with this accessory is not supported by Apple Watch." But I am using the accessory it came with!


I've tried other outlets, I've tried resetting the watch. I have tried cleaning the watch and charging station. Any suggestions?

Apple Watch

Posted on Aug 18, 2016 2:16 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2016 2:31 AM

Hi


Try the following steps. When charging your watch, check that:


All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

User uploaded file

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:

    Some watch docks, stands, cases or protectors might hinder this. If you are using any such accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.

  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different adapters from the following:
      • The Apple USB Power Adapter that was supplied with the watch, or;
      • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
      • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.

    If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).


It may also help to try these steps:


Restart your watch: Restart your Apple Watch - Apple Support


Unpair and re-pair your watch:


If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if necessary, serviced under warranty:



More information:

Check your battery and charge your Apple Watch - Apple Support

2 replies
Question marked as Top-ranking reply

Aug 18, 2016 2:31 AM in response to MVKrajnak

Hi


Try the following steps. When charging your watch, check that:


All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).

User uploaded file

  • The back of your watch and the head of the charging cable are clean and dry (clean them with a nonabrasive, lint-free cloth).
  • The charging head is properly aligned with the back of the watch, with the concave / curved side touching it fully:

    Some watch docks, stands, cases or protectors might hinder this. If you are using any such accessories, try instead charging the watch by connecting it directly to the charging cable, without using them.

  • If possible, test by using another genuine Apple Magnetic Charging Cable (for example, by borrowing one from a friend).
  • If you are charging your watch by plugging the cable into mains power:
    • Check that the USB connector on the Apple Magnetic Charging Cable is pushed fully into the USB Power Adapter.
    • Check that the USB Power Adapter is pushed fully into the power outlet.
    • Try using different adapters from the following:
      • The Apple USB Power Adapter that was supplied with the watch, or;
      • An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
      • An Apple-certified (MFi) third-party 5W USB power adapter.
    • Try using a different power outlet (one that is known to be working properly).
  • If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.

    If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).


It may also help to try these steps:


Restart your watch: Restart your Apple Watch - Apple Support


Unpair and re-pair your watch:


If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your product(s) checked and, if necessary, serviced under warranty:



More information:

Check your battery and charge your Apple Watch - Apple Support

"Charging with this accessory is not supported by Apple Watch."

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