HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security software
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Q: iphone couldnt be backed up because the backup was corrupt or not compatible with the iphone. Why would I get this message? I have ... iphone couldnt be backed up because the backup was corrupt or not compatible with the iphone. Why would I get this message? I have Windows 10 and the newest version of itunes. more
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Helpful answers
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Aug 18, 2016 5:02 AM in response to kabrloby Jonathan UK,Hi
Apple advises that, if iTunes reports that "the backup is corrupt or incompatible", you will not be able to use that backup and should contact Apple Support:
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
More information: