not.happy.customer

Q: tune in radio - premium subscription for no reason

I am happy to pay for an app if I agree but I am not happy with an app called TuneIn

It's a free radio app. I download it last week and to my surprise, they charged me a subscription for $15 a month

 

I never approve any Premium trial and when i contacted Apple Support they say the subscription start after a week. I was able to show screenshot from my phone, the app was never signed in and i never subscribe / agree to any premium trial. Then Apple Support says i must have use the app before, but again I never started any premium subscription

 

I had to spend nearly an hour to request a refund, explain myself as if I am at fault. I firmly believe something is dodgy with this company and how their subscription is handled.

TuneIn

Posted on Aug 18, 2016 5:23 AM

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Q: tune in radio - premium subscription for no reason

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