Q: Trackpad Not Working
Hi guys, this is a very frustrating problem i hope somebody could shed some light on. Today i returned from a weeks holiday and opened up my laptop (Macbook Pro 13" retina latest software) and i realised i had left it on and asleep, it was not on charge thankfully. Upon waking the macbook it was completely frozen and i was unable to type or move the trackpad at all, eventually after an hour of messing with it and restarting it i managed to log in. However still after many restarts and instructions followed by apple, my trackpad refuses to work in any way, pointing or clicking.
i have spoken to apple and they have told me they are sure it is a hardware problem, it just feels too coincidental for it to freeze so bad and also have a physical hardware problem. it has been sitting on my desk all week and worked fine before i went away. Any help will be gratefully appreciated, Thanks
i have tried a multitude of troubleshooting and followed many steps to no success.
MacBook Pro with Retina display, OS X El Capitan (10.11.5)
Posted on Aug 18, 2016 11:27 AM
