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Aug 19, 2016 2:59 PM in response to asapjoeyby becky_s22,Hi asapjoey,
Thanks for checking in at the Apple Support Communities! From your post, I can see that whenever you go to play a song in the Music app on the iPhone, that it won't play. I love listening to music all the time and I will be happy to help out.
First thing I'd like to have you do is to restart the iPhone and try it. After that, try forcing the app to close: Force an app to close on your iPhone, iPad, or iPod touch - Apple SupportThen please open the Music app and test to see if the song plays as intended.
If the issues persists, please make a backup of your iPhone to either iCloud or iTunes.
How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Then restore the iPhone back to factory settings and set up as new and test.
Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings
Then you can restore from a backup to get your data back on the iPhone.Restore your iPhone, iPad, or iPod touch from a backup
Have a great weekend!
