clls2006

Q: when I go to safari and open 2 difference tabs will froze and I have to go to force quit to start it again

I have a problem with my Mac Pro, when I go to safari and open 2 difference tabs will froze and I have to go to force quit to start it again, before did it once a week now is all day, why is that?…please help?

 

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MacBook Pro, Mac OS X (10.7.5), null

Posted on Aug 18, 2016 2:12 PM

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Q: when I go to safari and open 2 difference tabs will froze and I have to go to force quit to start it again

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  • Helpful answers

  • by dominic23,

    dominic23 dominic23 Aug 18, 2016 2:09 PM in response to clls2006
    Level 8 (41,517 points)
    Mac OS X
    Aug 18, 2016 2:09 PM in response to clls2006

    Go step by step and test.

     

    1. Empty Caches

     

         Safari > Preference > Advanced

         Checkmark the box beside "Show Develop menu in menu bar".

         Develop menu will appear in the Safari menu bar.

         Click Develop and select "Empty Caches" from the dropdown.

     

    2. Delete Cookies

     

         Safari > Preferences > Privacy > Cookies and other website data:

         Click the “Details” button.

         Remove all cookies except  ones from Apple, your internet service provider and banks.

     

    3. Disable Extensions and test.

     

         Safari > Preferences > Extensions

         Select and disable all extensions and test.

         Enable Extensions one by one and test.

         To uninstall any extension, select it and click the “Uninstall” button.

     

    4. Delete com.apple.Safari.plist file and test.

     

        Empty the Trash.

        Quit all applications.

        Hold the option key down and click the "Go" menu in the Finder menu bar.

     

        Select "Library" from the drop down.

     

        Library > Preferences >  com.apple.Safari.plist

        Right click on it and select "Move it to Trash".

        Close the Finder window.

        Restart.    Relaunch Safari.

     

        If this doesn’t help, “Put Back” the com.apple.Safari.plist

     

        Right click on  the Trash icon in the Dock and select “Open”.

        Right click on the com.apple.Safari.plist and select “Put Back”.

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Aug 18, 2016 2:11 PM in response to clls2006
    Level 10 (120,143 points)
    Apple Watch
    Aug 18, 2016 2:11 PM in response to clls2006

    Might be due to Safari extensions or third party plug-ins.

     

    Troubleshooting help here > If Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support