iMessage won't activate on phone number

Question

Level 1

15 points

iMessage won't activate on phone number

When I try to activate iMessage on my iPhone 6S, it activates successfully on my email id, but it won't activate on my phone number. Everything else on my phone is working fine.

From the Message.log:

2016-08-18 18:38:51 -0700

[032507.604772]

[IMDaemonCore(imagent:66:YES):IMDServiceSession] initWithAccount: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX service:iMessage defaults:

{

AccountType = 0;

Aliases = (

{

Alias = "+1925XXXXXXX";

Status = 3;

}

);

HasEverRegistered = 1;

LoginAs = "P:+1925XXXXXXX";

PushTopic = "com.apple.madrid";

Registration = {

ErrorCode = 20;

InternalErrorCode = 31;

Status = "-1";

};

ServerHost = "init.ess.apple.com";

ServiceName = "com.apple.madrid";

UniqueID = "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX";

UserDisabled = 0;

Version = 1;

VettedAliases = (

"+1925XXXXXXX"

);

}

How can I get this registration error fixed for my phone number on Apple's servers?

iPhone 6s, iOS 9.3.4, null

Posted on Aug 18, 2016 9:26 PM

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Answer 1

sberman

Level 10

273,240 points

Aug 18, 2016 9:38 PM in response to johnvdw

If you get an error when trying to activate iMessage or FaceTime - Apple Support

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Answer 2

johnvdw Author

Level 1

15 points

Aug 18, 2016 9:45 PM in response to sberman

I have tried the steps in the Apple Support article, as well as all the other solutions on the web. Nothing has worked.

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Answer 3

sberman

Level 10

273,240 points

Aug 18, 2016 10:01 PM in response to johnvdw

Have you done all this on your iPhone?

Is there some extenuating circumstance you have not told us regarding your iPhone telephone number? Examples:

Your iPhone is previously owned.
Your telephone number recently changed.
Your cellular carrier recently changed.
Your telephone number was previously (recently) used on a different (non-Apple?) mobile phone.

Reply

Answer 4

johnvdw Author

Level 1

15 points

Aug 18, 2016 10:13 PM in response to sberman

iMessage is on. I have signed in with my Apple ID. There is no check mark next to my phone number. There is a check mark next to my Apple ID. Facetime: same status.

Your iPhone is previously owned. NO
Your telephone number recently changed. NO
Your cellular carrier recently changed. NO
Your telephone number was previously (recently) used on a different (non-Apple?) mobile phone. NO

iMessage was working fine on my phone number for the whole time I've had the iPhone 6S, until i changed my Apple ID password at the beginning of August. Then two days later this problem came up.

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Answer 5

sberman

Level 10

273,240 points

Aug 18, 2016 10:39 PM in response to johnvdw

Ah, OK, changing your Apple ID password is the issue.

You must make sure you have shut down every service that relies on your Apple ID and re-logged in using your new password. This article has the guide you should follow:

What to do after you change your Apple ID email address or password - Apple Support

When in doubt, shut the service down and restart it using the new password.

Reply

Answer 6

johnvdw Author

Level 1

15 points

Aug 18, 2016 11:06 PM in response to sberman

I have shut down every service and re-logged in on every service using my new password. Still iMessage will not activate on my phone number.

Reply

Answer 7

johnvdw Author

Level 1

15 points

Aug 19, 2016 9:06 AM in response to johnvdw

Someone should be able to look up the registration error codes in the code to determine what's going on with my phone number registration in Apple's servers:

[IMDaemonCore(imagent:66:YES):IMDServiceSession] initWithAccount: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX service:iMessage defaults:

{

AccountType = 0;

Aliases = (

{

Alias = "+1925XXXXXXX";

Status = 3;

}

);

HasEverRegistered = 1;

LoginAs = "P:+1925XXXXXXX";

PushTopic = "com.apple.madrid";

Registration = {

ErrorCode = 20;

InternalErrorCode = 31;

Status = "-1";

};

ServerHost = "init.ess.apple.com";

ServiceName = "com.apple.madrid";

UniqueID = "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX";

UserDisabled = 0;

Version = 1;

VettedAliases = (

"+1925XXXXXXX"

);

}

Reply

Answer 8

Raku007

Level 1

9 points

Aug 19, 2016 10:11 AM in response to sberman

I have the exact same Q like him too.

I just changed my number recently and it's never been used on any other phone.

what can i do

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Answer 9

Aug 25, 2016 11:59 AM in response to johnvdw

SO glad I was not the only one experiencing this, I've had this for 3 weeks now. Exact same as you John, my iMessages stopped sending from my phone number from the moment my Apple ID password was changed, no one would believe me!

Ive had multiple contacts with Apple Support and in contact with their senior advisors, taken all advice and all possible troubleshooting steps you could think of including the following:

Turning iMessage on/off
Signing in and out of Apple ID and shut down everything using the Apple ID
Checked Account/Billing details
Different sim as well as my sim in a different phone
TIme/Date is correct
Reset Network/Location
Factory restore
Own contact number is correct in Contacts
Now using a completely brand new iPhone

STILL THE SAME ISSUE. My mobile is not showing at all under iMessage, only my email and I get the "Waiting for activation" and "error occurred" messages. It used to show both mobile and email and gave the option of "start new conversations from" , however this doesn't show anymore.

someone please help

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Answer 10

Oct 5, 2016 4:15 PM in response to johnvdw

Has there been any answer to this problem? I just recently started having the same problem on my iphone 7. It was working perfectly for the first two weeks and just last week the Imessage stopped working from my phone number.

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Answer 11

Oct 5, 2016 4:17 PM in response to anthonyntp

Also have tried every possible solutions. Factory reset, restore, apple genius help, swap sim cards, senior advisors help. Everything!!

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Answer 12

Nov 25, 2016 4:19 AM in response to anthonyntp

Did anyone get this resolved?

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