Q: My dad forgot his password of apple ID and answers of security questions, what should he do?

His phone is iPhone 5. He has just activated his iPhone but it requires his apple ID and password in order to continue the set-up process. However he forgot his password as well as the answers of security questions. Now he cannot use his phone, what should he do?

iPhone 5, iOS 8.1

Posted on Aug 19, 2016 1:42 AM

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Q: My dad forgot his password of apple ID and answers of security questions, what should he do?

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by Jonathan UK,Helpful

Jonathan UK Aug 19, 2016 1:53 AM in response to tntntntn
Level 7 (34,192 points)

Apple Watch

Aug 19, 2016 1:53 AM in response to tntntntn

Hi

He will need to contact Apple Support. Contact information is available here:

Contact Apple for help with Apple ID account security - Apple Support

(I'm afraid that no-one here can resolve the issue for him. You are not talking to Apple here - this is a user-based community).
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by Briansyddall,

Briansyddall Aug 19, 2016 1:45 AM in response to tntntntn
Level 6 (8,640 points)

Apple Watch

Aug 19, 2016 1:45 AM in response to tntntntn

HI
Go to iforgot.apple.com they will help you .
Cheers
Brian
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Q: My dad forgot his password of apple ID and answers of security questions, what should he do?

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by Jonathan UK,★Helpful

by Briansyddall,

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by Jonathan UK,Helpful