Cherry H

Q: Street name filled but cannot order photo book

Both me and my colleague try to order a photo book. At first she used an US apple account to ship to HK and it says it cannot order because HK store requires a HK apple account. So I tried to order it with my HK apple account, filled in the card and local address information. Yet it keeps saying "missing info on field: Street". But we keep trying to check and cannot see how the street info isn't filled already. So we are a bit lost. If you can direct us please it would be great. We need this ordered urgently for a client.

 

Thank you!

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Aug 19, 2016 2:39 AM

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Q: Street name filled but cannot order photo book

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  • by léonie,

    léonie léonie Aug 19, 2016 4:01 AM in response to Cherry H
    Level 10 (105,523 points)
    iLife
    Aug 19, 2016 4:01 AM in response to Cherry H

    Is the Print Products Store account in your Photos Preferences set to "Hong Kong (China)"?

    And are the billing address and delivery address both set to "Hong Kong (China)"?

     

    The  billing address and delivery address and the Photos Preferences need to be set to the full country.

    Write the country name exactly as in the DropDown menu in the Photos Preferences.

    Screen Shot 2016-08-19 at 18.51.11GMT.jpg

     

    Another thing to check is the Addess format of your Contacts Card:

    In Photos you also should make sure, that your address in your Contacts is formatted correctly.

    • Open your Contacts card and click "Edit"
    • Select your Address work/Home and ctrl-click "Work".  Select "Change Address format".
    • Make sure the format is set to your country.

    Screen Shot 2016-07-26 at 19.47.01GMT.jpg