HT201664: Set up the Apple TV Remote app

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Switch900
Level 2 (227 points)
Apple TV

Q: unable to pair the apple remote software to my 4th generation apple tv in the same wifi network

I am unable to pair up my apple remote software on my iPhone to the apple tv 4th generation and they are in the same wifi network it gives me this stupid message don't see your apple tv? make sure you´re on the same network, they are in the same network and i even try to pair it up and still nothing it won't recognized...

Mac Pro, OS X El Capitan (10.11.3), quad core late 2013

Posted on Aug 19, 2016 12:59 AM

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Switch900

Q: unable to pair the apple remote software to my 4th generation apple tv in the same wifi network

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  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 19, 2016 4:20 AM in response to Switch900
    Level 4 (2,825 points)
    Apple TV
    Aug 19, 2016 4:20 AM in response to Switch900

    Can your phone see the ATV for AirPlay? Try restarting the router, then Apple TV. Is your network a simple configuration, with a single router? Or does it include switches, wireless access points, WiFi extenders, etc.? You say you tried to pair the Remote app even though it couldn't see ATV. I don't think that's possible; remember, this is not a Bluetooth remote, it's an app that connects over WiFi.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Aug 19, 2016 4:36 AM in response to Switch900
    Level 10 (103,341 points)
    Apple TV
    Aug 19, 2016 4:36 AM in response to Switch900

    The message is a default message, it's there irrespective of what it can and can't see.

     

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)

     

    You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.