James1950
Level 1 (4 points)
iPhone

Q: iphone 6 screen is frozen on plug and itunes icon trying to backup

Trying to update software on the iphone 6, now screen is frozen with plug icon and itunes icon

Posted on Aug 19, 2016 5:50 AM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (16,265 points)
Photos for Mac
A:

If your iPhone or iPad is not responding try the steps here:

https://support.apple.com/en-us/HT201412

or

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Posted on Aug 19, 2016 5:52 AM

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James1950

Q: iphone 6 screen is frozen on plug and itunes icon trying to backup

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