karimjawdet

Q: Airport Express port connectivity problem

Please, if I can get support finding the reason that my Airport Express can not be detected the LAN Cable ! and shows  that Ethernet Unplugged , while the same Lan if connected with my PC to use PPPoE internet connection works fine

 

I always reset the Airport Express many times but the problem stay the same.

Posted on Aug 19, 2016 6:47 AM

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Q: Airport Express port connectivity problem

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  • by stuckboss,

    stuckboss stuckboss Aug 19, 2016 7:03 PM in response to karimjawdet
    Community Specialists
    Aug 19, 2016 7:03 PM in response to karimjawdet

    Hello karimjawdet,


    Thank you for using Apple Support Communities. 


    I understand from your post that your Airport Express cannot detect your LAN. I know how important it is for your Airport Express to connect to the internet. The following article suggests restarting the modem to help resolve the issue you are having: 

    AirPort Base Station: ISP provisioning may prevent Internet connection via broadband (cable or DSL)

    You've done everything right, but still can't connect to the Internet. Why? 

    It is likely that the modem locked onto your iMac, and it will ignore anything else you plug into it until the modem has been reset. If you were to plug the iMac back into the modem, it would still connect to the Internet.

    Fortunately, resetting a broadband modem is usually very easy -- just unplug its power supply, wait a moment, and plug it back in. After its indicator lights have gone through their startup routine, you should do the same to the AirPort base station.

    Odds are that you can connect to the Internet now. If not, the more detailed information that follows can help you troubleshoot the situation further.

    Best Regards