mike79KD
Level 1 (5 points)
iPod

Q: I have a first gen iPod shuffle but I can't delete any tracks

I have an iPod shuffle and I'm trying to delete tracks from it. However when I plug it into iTunes every track appears greyed out, so I can't access any of them to delete some, which is what I want to do.

iMac, Mac OS X (10.7.4)

Posted on Aug 19, 2016 2:11 PM

by Kenichi Watanabe,Solvedanswer
Kenichi Watanabe Kenichi Watanabe
Level 8 (38,066 points)
Mac OS X
A:

If you are using the current version of iTunes, here's a screenshot of the shuffle's device button in iTunes (upper left corner of iTunes window)

iPod shuffle in iTunes.png

Click that button (circled in red) to show the shuffle's settings screen (shown below), which has the Restore button (and other controls) for the shuffle

iPod shuffle settings.png.

Posted on Sep 1, 2016 1:20 AM

Close
mike79KD

Q: I have a first gen iPod shuffle but I can't delete any tracks

  • All replies
  • Helpful answers

  • by JayB.,

    JayB. JayB. Aug 20, 2016 3:41 PM in response to mike79KD
    Community Specialists
    Aug 20, 2016 3:41 PM in response to mike79KD

    Hello mike79kd,

    Looks like you are having some troubles with managing the music on your iPod shuffle. No worries there Mike! Please follow the tips in this link to manage your tracks with ease.  iTunes 12 for Mac: Manage iPod shuffle If this does not do the trick, try using the 

    iPod Shuffle Support page for more troubleshooting steps.

     

    Thanks for using Apple support Communities for assistance. You should be able to delete your tracks as you wish in no time at all. 

    Cheers.

  • by mike79KD,

    mike79KD mike79KD Aug 21, 2016 2:08 AM in response to JayB.
    Level 1 (5 points)
    iPod
    Aug 21, 2016 2:08 AM in response to JayB.

    Hi JayB. Thanks for your response but I still have the same issue. Note that this is an early iPod shuffle and not 3rd gen. When I connect as in the last hint in the link you sent even the device button is greyed out. I can't get up the Summary or delete any files.

  • by Kenichi Watanabe,

    Kenichi Watanabe Kenichi Watanabe Aug 25, 2016 11:50 PM in response to mike79KD
    Level 8 (38,066 points)
    Mac OS X
    Aug 25, 2016 11:50 PM in response to mike79KD

    The 1st (and 2nd) gen shuffle can only be synced with one iTunes library at a time.  If songs are greyed out now, it may be because your current iTunes library is not the library used to sync songs to the shuffle.  If so, you'll need to associate the shuffle with your current iTunes library (which removes all songs from the previous library before you can add new songs).  Doing a Restore on the shuffle in iTunes also erases the shuffle and associates it to the current iTunes library.

  • by mike79KD,

    mike79KD mike79KD Aug 26, 2016 12:36 PM in response to Kenichi Watanabe
    Level 1 (5 points)
    iPod
    Aug 26, 2016 12:36 PM in response to Kenichi Watanabe

    Hi Kenichi, sorry to be a pain but when I connect nothing gives me the option to restore the Shuffle. Everything is greyed out - everything! I have never associated this iPod with any other iTunes library or computer.

  • by Kenichi Watanabe,Solvedanswer

    Kenichi Watanabe Kenichi Watanabe Sep 1, 2016 1:20 AM in response to mike79KD
    Level 8 (38,066 points)
    Mac OS X
    Sep 1, 2016 1:20 AM in response to mike79KD

    If you are using the current version of iTunes, here's a screenshot of the shuffle's device button in iTunes (upper left corner of iTunes window)

    iPod shuffle in iTunes.png

    Click that button (circled in red) to show the shuffle's settings screen (shown below), which has the Restore button (and other controls) for the shuffle

    iPod shuffle settings.png.

  • by mike79KD,

    mike79KD mike79KD Sep 1, 2016 1:20 AM in response to Kenichi Watanabe
    Level 1 (5 points)
    iPod
    Sep 1, 2016 1:20 AM in response to Kenichi Watanabe

    Thanks!

  • by cactusfred,

    cactusfred cactusfred Sep 6, 2016 4:41 PM in response to mike79KD
    Level 1 (9 points)
    Sep 6, 2016 4:41 PM in response to mike79KD

    I have the same problem, iMac, Yosemite, iTunes 12.4.3. "Summary" does not show up, either.