OneDrive App for Mac Will Not Work

Hi Eric,

I'm having the same problem with Onedrive and I followed your instructions. I have copied the report below. Is there anything in there that you can provide some guidance to me on.

EtreCheck version: 3.1.5 (343)

Report generated 2017-01-04 11:11:21

Download EtreCheck from https://etrecheck.com

Runtime 2:36

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

One drive will not launch

Hardware Information: ⓘ

iMac (27-inch, Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac14,2

1 3.2 GHz Intel Core i5 (i5-4570) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n/ac

Video Information: ⓘ

NVIDIA GeForce GT 755M - VRAM: 1024 MB

iMac 2560 x 1440

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1212) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / [Startup]: 999.35 GB (41.44 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 152 Apple tasks

[running] 80 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 47 Apple tasks

[loaded] 155 Apple tasks

[running] 88 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2014-08-16) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-12-11) [Support]

[loaded] com.microsoft.autoupdate.helper.plist (2017-01-04) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2013-09-13) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-01-09) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2014-08-16) [Support]

[running] com.akamai.single-user-client.plist (2016-09-02) [Support]

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-02-19) [Support]

[loaded] com.google.keystone.agent.plist (2016-08-25) [Support]

[failed] com.lastpass.LastPassHelper.plist (2016-10-11) [Support] - ~/Library/Application Support/LastPass/LastPassHelper.app/Contents/MacOS/LastPassHelper: Executable not found!

[running] com.microsoft.LaunchAgent.SyncServicesAgent.plist (2016-11-21) [Support]

User Login Items: ⓘ

iTunesHelper Application (2016-12-15)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

ElementsAutoAnalyzer Application

(/Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app)

Canon IJ Network Scanner Selector2 Application Hidden

(/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

Garmin Express Service Application (2016-12-22)

(/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

ElementsOrganizerRevelAgent Application (2014-08-16)

(/Applications/Adobe Elements 12 Organizer.app/Contents/MacOS/ElementsOrganizerRevelAgent.app)

OneDrive Launcher SMLoginItem (2017-01-04)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

Photo Stream URL SMLoginItem (2038-01-19)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

goproapp.devicedetection SMLoginItem (2016-12-18)

(/Applications/Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.ap p)

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 24.0.0.186 - SDK 10.9 (2016-12-17) [Support]

QuickTime Plugin: 7.7.3 (2016-12-22)

Flash Player: 24.0.0.186 - SDK 10.9 (2016-12-17) [Support]

NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-27) [Support]

Default Browser: 601 - SDK 10.11 (2016-07-30)

SharePointBrowserPlugin: 14.7.0 - SDK 10.6 (2016-11-21) [Support]

nplastpass: 4.1.2 - SDK 10.11 (2016-10-11) [Support]

GarminGpsControl: 4.1.0.0 Release - SDK 10.7 (2013-10-10) [Support]

Silverlight: 5.1.40416.0 - SDK 10.6 (2015-05-21) [Support]

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-08) [Support]

Safari Extensions: ⓘ

LastPass - LastPass - https://lastpass.com (2016-10-11)

3rd Party Preference Panes: ⓘ

Akamai NetSession Preferences (2016-09-02) [Support]

Flash Player (2016-12-11) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

2% WindowServer

2% mdworker(21)

1% kernel_task

1% fontd

0% mds

Top Processes by Memory: ⓘ

999 MB com.apple.WebKit.WebContent(5)

753 MB kernel_task

565 MB mds_stores

467 MB softwareupdated

369 MB mdworker(21)

Virtual Memory Information: ⓘ

3.92 GB Available RAM

1.43 GB Free RAM

4.08 GB Used RAM

2.49 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

Jan 4, 2017, 10:45:00 AM Self test - passed

Jan 3, 2017, 04:53:43 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2017-01-03-165343_[ redacted].cpu_resource.diag [Details]

/System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

On the iMac, try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information