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Helpful answers
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Aug 19, 2016 9:37 PM in response to joe.teelby sberman,If you are an employer and did not use Configurator to set up and deploy your iOS devices, then once an Apple ID sets up Find My iPhone and does not release it, the iPhone is Activation Locked and cannot be used.
Find My iPhone Activation Lock - Apple Support
If as an employer you own the iPhones, you must configure them. Otherwise, iPhones that are locked as above make attractive bookends or doorstops.
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Aug 19, 2016 9:39 PM in response to joe.teelby Niel,Take it and its purchase receipt to a physical Apple Store. Apple can bypass the lock if presented with proof of purchase from an authorized source.
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