OdessaT

Q: My iPhone's iMessage/FaceTime won't activate

I have a iPhone 6s (carrier T-Mobile) and recently updated it to iOS 9.3.4.

 

Yesterday evening my iMessage stopped delivering my messages to two group chats and would only send messages through text messages which my friends didn't receive. One friend does use her email on her iPod to chat. I couldn't send individual or group messages to anybody in those group chats, but I could still send messages to some other people. My FaceTime was still working fine. Then this afternoon I was looking for solutions to this problem. Many people suggested turning off iMessage and FT and then restarting my phone, which I did. But when I turned my phone back on iMessage and FT wouldn't activate. Since then both iMessages and FT have been trying to activate but have kept failing, errors have occurred, or the servers have failed. I cannot send any messages or FaceTime anyone.

 

I have tried:

Resetting the Network

Changing the Date/Time to Auto

Switching iMessage/FT on and off

 

I am also trying to chat with Apple Support but it is taking quite a while.

iPhone 6s, iOS 9.3.4

Posted on Aug 19, 2016 4:18 PM

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Q: My iPhone's iMessage/FaceTime won't activate

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  • Helpful answers

  • by razmee209,Helpful

    razmee209 razmee209 Aug 19, 2016 4:39 PM in response to OdessaT
    Level 7 (32,899 points)
    Aug 19, 2016 4:39 PM in response to OdessaT

    OdessaT wrote:

     

    I have a iPhone 6s (carrier T-Mobile) and recently updated it to iOS 9.3.4.

     

    Yesterday evening my iMessage stopped delivering my messages to two group chats and would only send messages through text messages which my friends didn't receive. One friend does use her email on her iPod to chat. I couldn't send individual or group messages to anybody in those group chats, but I could still send messages to some other people. My FaceTime was still working fine. Then this afternoon I was looking for solutions to this problem. Many people suggested turning off iMessage and FT and then restarting my phone, which I did. But when I turned my phone back on iMessage and FT wouldn't activate. Since then both iMessages and FT have been trying to activate but have kept failing, errors have occurred, or the servers have failed. I cannot send any messages or FaceTime anyone.

     

    I have tried:

    Resetting the Network

    Changing the Date/Time to Auto

    Switching iMessage/FT on and off

     

    I am also trying to chat with Apple Support but it is taking quite a while.

    If you get an error when trying to activate iMessage or FaceTime - Apple Support

  • by OdessaT,

    OdessaT OdessaT Aug 19, 2016 4:40 PM in response to razmee209
    Level 1 (8 points)
    iPhone
    Aug 19, 2016 4:40 PM in response to razmee209

    Thank you, but I have tried all of these options and nothing has worked☹️