HT201485: If you forgot the answers to your Apple ID security questions
Learn about If you forgot the answers to your Apple ID security questions
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Q: Your purchase could not be completed
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Aug 24, 2016 5:08 AMby King_Penguin,Are you also getting a message to contact iTunes Support ? If you are then have you done that ? If not (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on Contact Support towards the top right
- click on Get Help under 'Talk To Us'
Or use this form : https://www.apple.com/emea/support/itunes/contact.html
