jillstail

Q: How to recover old version of Pages app

I just updated my iPad mini 1 to iOS 9.3.4. Before my update,the system suggested me to remove "Pages" temporarily due to insufficient storage. However, when I tried to re-install the app after the update, the status stuck in "waiting" for all the time.

image.png

This app was purchased several years ago and when I searched it in App Store, I was no longer to find the app with the same app logo. I wonder if the "Pages" by Apple is the same, but when I opened "Pages" by Apple on my iPhone, I could not find anything related to the old one I have.

 

I have stored some of my unfinished novels that took me several years of writing  in the app. It would be a great loss if I fail to recover the app, therefore, any of your help or suggestion is highly appreciated.

iPad Mini, iOS 9.3.4

Posted on Aug 19, 2016 9:08 PM

Close

Q: How to recover old version of Pages app

  • All replies
  • Helpful answers

Page 1 Next
  • by sberman,

    sberman sberman Aug 19, 2016 9:47 PM in response to jillstail
    Level 8 (38,643 points)
    Aug 19, 2016 9:47 PM in response to jillstail

    The current version of iOS Pages (2.6.2) should be able to retrieve material created in former Pages versions.

     

    The Pages app does require some significant space on your iPad.  It shows up (in my iTunes) as taking 262MB.

     

    Be certain you always have at least 10% of your iPad's storage space free for working space, and never less.  Check Settings > General > Storage & iCloud Usage > Manage Storage (under Storage).

  • by MichelPM,Helpful

    MichelPM MichelPM Aug 20, 2016 2:43 AM in response to jillstail
    Level 6 (13,584 points)
    iPad
    Aug 20, 2016 2:43 AM in response to jillstail

    Your iPad should maintain between 3-6 GBs of free data space to ensure proper, normal operation of iOS.

    Free data space less than this and below 2 GBs, you risk the iPad to start displaying signs of erratic functionality.

     

    Good Luck!

  • by jillstail,

    jillstail jillstail Aug 20, 2016 2:18 AM in response to sberman
    Level 1 (4 points)
    iPad
    Aug 20, 2016 2:18 AM in response to sberman

    Just downloaded "Pages" from App Store on my iPad and what a disaster it overwrote the previous app.

     

    Nothing left when I open the new app...

     

    I spent more than USD $15 to purchase that app a few years ago. As I can remember, every time I updated the app, it can automatically retrieve the old files as the app is under my account and those files sync with the account.

     

    Do you know anyway I can file a complaint? I don't even remember who is the app developer since that was like 5/6 years ago.

     

    Thanks anyway!

  • by MichelPM,

    MichelPM MichelPM Aug 20, 2016 4:16 AM in response to jillstail
    Level 6 (13,584 points)
    iPad
    Aug 20, 2016 4:16 AM in response to jillstail

    Did you ever make a backup of your iPad using the latest iTunes on a computer?

    If you did, it maybe possible to retrieve that data from your last iTunes backup.

  • by MichelPM,

    MichelPM MichelPM Aug 20, 2016 11:04 AM in response to jillstail
    Level 6 (13,584 points)
    iPad
    Aug 20, 2016 11:04 AM in response to jillstail

    Apple is the developer of Pages, Numbers, Keynote ( usually referred to as the iWork suite of apps).

  • by sberman,

    sberman sberman Aug 20, 2016 1:10 PM in response to jillstail
    Level 8 (38,643 points)
    Aug 20, 2016 1:10 PM in response to jillstail

    Are you certain that when you open the new Pages, you are looking in the correct location for your document(s)?

     

    Recent versions of Pages have defaulted to looking on iCloud Drive.  Perhaps you have not placed your document(s) there.

    Pages for iOS (iPad): Use iCloud with Pages

  • by jillstail,

    jillstail jillstail Aug 25, 2016 6:35 AM in response to MichelPM
    Level 1 (4 points)
    iPad
    Aug 25, 2016 6:35 AM in response to MichelPM

    The reason that i purchased Pages was that it claimed it automatically save every single word you input and never worried about losing important document. In fact this really works after several updates i had before, as the documents are saved automatically in the app that was identified by my purchase account. Therefore, i don't think it's a fair excuse not having my documents backup. I paid for not troubling myself with this backup concern.

  • by jillstail,

    jillstail jillstail Aug 25, 2016 6:39 AM in response to sberman
    Level 1 (4 points)
    iPad
    Aug 25, 2016 6:39 AM in response to sberman

    There's only a guidance and a blank file in the Pages app when i opened it. I have tried every single button trying to recover the old files..IMG_1235.PNG

  • by MichelPM,

    MichelPM MichelPM Aug 25, 2016 7:31 AM in response to jillstail
    Level 6 (13,584 points)
    iPad
    Aug 25, 2016 7:31 AM in response to jillstail

    Have you ever activated iCloud on your iPad?

    Have you checked iCloud to see if there are any of your documents stored there?

    Check

     

    www.icloud.com

     

    See if anything has been saved there.

  • by sberman,

    sberman sberman Aug 25, 2016 2:26 PM in response to jillstail
    Level 8 (38,643 points)
    Aug 25, 2016 2:26 PM in response to jillstail

    If I recall correctly, when Pages was first introduced for iOS, its price was US$9.99 at most.  If you spent US$15, perhaps you had some other application from some non-Apple company that was called Pages.

     

    Pages for iOS was first released in January, 2010.  Here is more information:

    https://en.wikipedia.org/wiki/Pages_(word_processor)

  • by Kilgore-Trout,

    Kilgore-Trout Kilgore-Trout Aug 29, 2016 6:16 AM in response to jillstail
    Level 7 (32,519 points)
    iPad
    Aug 29, 2016 6:16 AM in response to jillstail

    jillstail wrote:

     

    Therefore, i don't think it's a fair excuse not having my documents backup. I paid for not troubling myself with this backup concern.

    No, seriously, you did no such thing. Any expectation that is was unnecessary to back up crucial or valuable files was at best naive. Losing those files is on you, no one else. While I certainly hope you recover those files, you may have just learned a very valuable lesson in using technology.

  • by MichelPM,Helpful

    MichelPM MichelPM Sep 3, 2016 1:31 AM in response to jillstail
    Level 6 (13,584 points)
    iPad
    Sep 3, 2016 1:31 AM in response to jillstail

    Apple, nor any other computer company, is responsible for your data, if it becomes corrupt, deleted and/or unrecoverable.

    Apple assume no responsibility for anyones' data.

    It is up to the user of the computer or mobile device to take the responsibility of protecting and securing their own device/computer stored data.

    NO computing company or software developer is ever going to claim responsibility for your data.

    Whether you paid $10, $100 or $1000 for an application.

    The responsibilty of protecting your saved data rests, squarely, with you!

    Any computing device or software is NOT bulletproof or infallible!

    The software and devices can glitch or fail or function erractically at any time.

    If you own a computer with the latest version of iTunes downloaded and installed on it, there was no excuse for not plugging your iPad into your computer (at some point during those few years) and making a series of automatic backups of your iPad and its data.

    You left your known precious, important and irretrievable data on your mobille computing device (an iPad) for waay too long and you got burned when something unexpected happened to your iPad and your application!

    If you do not own a computer, it was still up to you to get educated on the different ways to backup data off of a mobile device.

    There are portable storage devices designed to use with mobile devices and iDevices.

    There are cloud, offsite server storage sites to store and backup data to.

    Apple offers iCloud with free 5 GBs of storage OR 50 GBs of storage for $1.00 U.SD. per month!

    200 GBs of iCloud storage for $3.00 U.S.D. per month.

    There are other cloud, offsite server storage like DropBox that has free 2 GBs of storage that works across any mobile device or computer.

    There are others, like DropBox, that offer reasonable monthly pricing for larger capacities of storage (50 GBs and up).

    Plus, you can utilise more than one free data storage option at a time.

    I use both iCloud AND DropBox for any data storage.

    You should NOT be relying on your mobile computing device for ANY long-term data storage of important data.

    These new mobile tablet devices are still, relatively, young technology that isn't robust enough, yet, to trust important data to, alone.

    You need to get some sort of redundancy data backup storage plan in effect.

    You learned a very hard lesson about computers and data.

    But, this is NOT an Apple issue or problem or their responsibility...it is yours!

     

    Good Luck to you in the future!

  • by jillstail,

    jillstail jillstail Sep 3, 2016 12:53 AM in response to MichelPM
    Level 1 (4 points)
    iPad
    Sep 3, 2016 12:53 AM in response to MichelPM

    I just sent an email to Apple support to inquire if they have any solutions.

     

    It is a lesson for sure. The point is now I don't see a reason to purchase an app anymore. Or an insurance is needed LOL

  • by MichelPM,

    MichelPM MichelPM Sep 3, 2016 5:34 AM in response to jillstail
    Level 6 (13,584 points)
    iPad
    Sep 3, 2016 5:34 AM in response to jillstail

    FYI from here on out,

    Every computer or computer device user should be purchasing and using such devices with additional external storage devices being used as a redundant repository or backup storage of their important personal digital data that they never want to lose.

    I have all of my personal and business data stored on three hard drives, a stack of optical CD/DVD disks and 3 or 4 large capacity USB flash drives and 2 mobile USB flash drives and some of my lesser, but still important notes and documents and iPad backups are stored on my computer AND on both iCloud AND DropBox.

     

    Computer companiies and mobile device companies really do not educate the public on how to protect their personal, digital data on computers and mobile computing devices because it makes their products looked flawed in some fashion (which they are as nobody on this Earth can design and build a perfect product...never going to happen, just look at the recent defective battery debacale of Samsung's Galaxy Note 7, as a recent example of imperfect product, another example of why consistent and multiple data backups are necessary. I don't think you would've liked losing both your important data AND blowing up your expensive purchased smartphone because of poorly spec'd lithium battery supplies) and not good for product marketing or the financial bottom line to highlight needing data backups because the design and making of these types of digital computing products is not without flaws.

    Can't advertise or have disclaimers about data backups because it's bad for the type of computing products these companies sell and companies can't have any, ANY type of negative marketing, even in small print.

    That's my final theory on all of that!

Page 1 Next