Netherzapdos

Q: Safari and wifi-required apps will not work. (Even if connected)

So yesterday, my phone was doing great, was not downloading anything, just watching youtube. I transferred to my laptop and turned my iPhone off, and when i got back to it, it suddenly will not load safari, pokemon go, youtube, and many other applications that require internet.

 

There are times where it will work after a restart, but it will not last very long, and i am not willing to restart my iPhone every 5 minutes just go access the internet.

 

I am using an iPhone 4, version is 9.3.4 (13G35), my Carrier is Globe 24.0, i am using the latest update.

 

Is anyone else having this problem? It is annoying and this makes my phone useless, thank you

 

**Edit, my wifi connection is working perfectly fine on the laptop, i can use google, youtube and other games.

 

Message was edited by: Netherzapdos

iPhone 4, iOS 9.3.4, null

Posted on Aug 20, 2016 12:12 AM

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Q: Safari and wifi-required apps will not work. (Even if connected)

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  • by elcpu,Apple recommended

    elcpu elcpu Aug 20, 2016 7:48 AM in response to Netherzapdos
    Level 6 (16,176 points)
    Photos for Mac
    Aug 20, 2016 7:48 AM in response to Netherzapdos

    Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Maybe one of them will help.

     

    1) Restart you device.

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892