soulartist

Q: Google Earth Update Issue

I had to use Chrome the other day, and now I keep getting the google earth updater dialog box about every 20 minutes, asking for my passwordgoogle_earth.png.

 

It happens with Chrome off, running only Safari.

 

How can I rid myself of this nuisance?

 

Thanks

iMac (Retina 5K, 27-inch, Late 2015), OS X El Capitan (10.11.6), null

Posted on Aug 19, 2016 9:03 PM

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Q: Google Earth Update Issue

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  • Helpful answers

  • by dominic23,Helpful

    dominic23 dominic23 Aug 27, 2016 11:53 AM in response to soulartist
    Level 8 (41,611 points)
    Mac OS X
    Aug 27, 2016 11:53 AM in response to soulartist

    This is not a Safari related issue.

     

    Let Google solve this problem.

    Please don't enter the password.

     

    Ref:

    https://productforums.google.com/forum/#!topic/maps/62vlaxQ8rh4;context-place=fo rum/maps

  • by Eric Root,Helpful

    Eric Root Eric Root Aug 27, 2016 11:54 AM in response to soulartist
    Level 9 (71,079 points)
    iTunes
    Aug 27, 2016 11:54 AM in response to soulartist

    Google Earth Uninstall


    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library.

  • by soulartist,

    soulartist soulartist Aug 27, 2016 11:53 AM in response to dominic23
    Level 1 (14 points)
    Mac OS X
    Aug 27, 2016 11:53 AM in response to dominic23

    In Safari preferences, I unchecked the google earth plugin in security, and that seem to the solved the issue.

  • by soulartist,

    soulartist soulartist Aug 27, 2016 11:54 AM in response to Eric Root
    Level 1 (14 points)
    Mac OS X
    Aug 27, 2016 11:54 AM in response to Eric Root

    No Google Earth app on my computer to delete.

  • by Eric Root,

    Eric Root Eric Root Aug 27, 2016 12:02 PM in response to soulartist
    Level 9 (71,079 points)
    iTunes
    Aug 27, 2016 12:02 PM in response to soulartist

    Somehow the updater is installed - see your screen shot.

     

    Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
      

    Etrecheck – System Information

  • by soulartist,

    soulartist soulartist Aug 27, 2016 12:46 PM in response to Eric Root
    Level 1 (14 points)
    Mac OS X
    Aug 27, 2016 12:46 PM in response to Eric Root

    I had unchecked the google earth plugin in Safari and that seemed to stop the updater dialog box from appearing again and again,

     

    Here is the Etrecheck info, as requested. Thanks for your help.

     

    EtreCheck version: 3.0.2 (306)

    Report generated 2016-08-27 13:34:22

    Download EtreCheck from https://etrecheck.com

    Runtime 1:53

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Where is google earth updater

     

    Hardware Information:

        iMac (Retina 5K, 27-inch, Late 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac17,1

        1 3.2 GHz Intel Core i5 CPU: 4-core

        24 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1867 MHz ok

            BANK 0/DIMM1

                8 GB DDR3 1867 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1867 MHz ok

            BANK 1/DIMM1

                8 GB DDR3 1867 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

     

    Video Information:

        AMD Radeon R9 M390 - VRAM: 2048 MB

            iMac 5120 x 2880

     

    System Software:

        OS X El Capitan 10.11.6 (15G31) - Time since boot: about 2 hours

     

    Disk Information:

        APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            eden HD (disk2) / : 1.02 TB (496.38 GB free)

                Core Storage: disk1s2 23.55 GB Online

                Core Storage: disk0s2 999.35 GB Online

     

        APPLE SSD AP0032H disk1 : (24 GB) (Solid State - TRIM: Yes)

            EFI (disk1s1) <not mounted> : 315 MB

            Boot OS X (disk1s3) <not mounted> : 134 MB

            eden HD (disk2) / : 1.02 TB (496.38 GB free)

                Core Storage: disk1s2 23.55 GB Online

                Core Storage: disk0s2 999.35 GB Online

     

    USB Information:

        Apple Inc. MacBook Air SuperDrive

        Broadcom Corp. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        Wacom Co.,Ltd. Wacom Wireless Receiver

        CPS  CP 1500C

        Canon CanoScan

        Wacom Co.,Ltd. Intuos5 touch M

     

    Thunderbolt Information:

        Apple Inc. thunderbolt_bus

            Apple Inc. Thunderbolt to FireWire Adapter

     

    Gatekeeper:

        Anywhere

     

    Kernel Extensions:

            /Applications/Boom 2.app

        [loaded]    com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-20) [Support]

     

            /Applications/Toast 9 Titanium/Toast Titanium.app

        [not loaded]    com.elgato.driver.Pluto2 (1.1 - 2011-11-17) [Support]

        [not loaded]    com.roxio.BluRaySupport (1.1.6 - 2011-11-17) [Support]

        [not loaded]    com.roxio.TDIXController (1.7 - 2011-11-17) [Support]

     

            /Library/Application Support/HASP/kexts

        [not loaded]    com.aladdin.kext.aksfridge (1.0.13274 - 2016-08-27) [Support]

     

            /Library/Extensions

        [loaded]    com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.10 - 2016-08-10) [Support]

        [not loaded]    com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-10) [Support]

        [loaded]    com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2016-08-10) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-08-10) [Support]

        [loaded]    com.corel.painter.PainterAudioDriver (1.0 - SDK 10.10 - 2016-08-10) [Support]

        [not loaded]    com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-08-10) [Support]

        [not loaded]    com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-08-10) [Support]

        [not loaded]    jp.co.epson.driver.EpsonNet_PSUSBNotSeize (1.0.0 - 2016-08-10) [Support]

     

            /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns

        [not loaded]    com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2013-05-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2013-05-07) [Support]

        [loaded]    com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2013-05-07) [Support]

        [not loaded]    com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2013-05-07) [Support]

     

    Startup Items:

        ProTec6: Path: /Library/StartupItems/ProTec6

        ProTec6b: Path: /Library/StartupItems/ProTec6b

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents:

        [not loaded]    7 Apple tasks

        [loaded]    150 Apple tasks

        [running]    81 Apple tasks

     

    System Launch Daemons:

        [not loaded]    44 Apple tasks

        [loaded]    152 Apple tasks

        [running]    94 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-10-07) [Support]

        [failed]    com.epson.epw.agent.plist (2008-08-27) [Support]

        [running]    com.extensis.FMCore.plist (2013-07-22) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2013-04-13) [Support]

        [not loaded]    com.wacom.SketchManager.plist (2011-01-02) [Support]

        [running]    com.wacom.wacomtablet.plist (2016-07-22) [Support]

        [loaded]    com.xrite.device.softwareupdate.plist (2013-10-22) [Support]

        [loaded]    org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

     

    Launch Daemons:

        [loaded]    PACESupport.plist (2012-07-11) [Support]

        [loaded]    com.adobe.SwitchBoard.plist (2013-04-06) [Support]

        [loaded]    com.adobe.agsservice.plist (2015-08-31) [Support]

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

        [loaded]    com.adobe.versioncueCS4.plist (2008-12-27) [Support]

        [running]    com.aladdin.aksusbd.plist (2012-12-01) [Support]

        [running]    com.aladdin.hasplmd.plist (2012-12-01) [Support]

        [loaded]    com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2015-06-25) [Support]

        [loaded]    com.barebones.authd.plist (2011-09-19) [Support]

        [loaded]    com.barebones.bbedit.plist (2010-11-30) [Support]

        [loaded]    com.barebones.textwrangler.plist (2011-11-09) [Support]

        [loaded]    com.malwarebytes.HelperTool.plist (2016-08-19) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

        [loaded]    com.noiseindustries.FxFactory.AE.plist (2010-07-18) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2013-04-13) [Support]

        [running]    com.prosoftnet.idrivedaemon.plist (2016-08-19) [Support]

        [loaded]    com.prosoftnet.idsyncdaemon.plist (2016-08-19) [Support]

        [loaded]    com.prosoftnet.idwebdaemon.plist (2016-08-04) [Support]

        [running]    com.prosoftnet.idwifimanager.plist (2016-08-19) [Support]

        [running]    com.wacom.TabletHelper.plist (2016-07-22) [Support]

        [loaded]    com.wacom.displayhelper.plist (2016-07-22)

        [running]    com.xrite.device.xrdd.plist (2013-10-22) [Support]

        [loaded]    org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

     

    User Launch Agents:

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2011-06-11) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2010-11-04) [Support]

        [loaded]    com.adobe.ARM.[...].plist (2011-06-11) [Support]

        [running]    com.akamai.single-user-client.plist (2015-09-22) [Support]

        [failed]    com.apple.FolderActions.enabled.plist (2016-02-09) [Support]

        [failed]    com.apple.FolderActions.folders.plist (2015-01-31)

        [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-04-22) [Support]

        [loaded]    com.divx.agent.postinstall.plist (2013-02-28) [Support]

        [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

        [loaded]    com.wacom.SketchManager.plist (2011-11-17) [Support]

     

    User Login Items:

        MagicMenu    Application  (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)

        Microsoft Database Daemon    Application  (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        EvernoteHelper    Application  (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

        ColorMunkiDisplayTray    Application  (/Library/Application Support/Colormunki/Display/Tools/ColorMunkiDisplayTray.app)

        Default Folder X    Application  (/Applications/Default Folder X.app)

        IDriveMonitor    Application  (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)

        J8RPQ294UB.com.skitch.SkitchHelper.url    SMLoginItem  (/Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.Ski tchHelper.app)

        UnclutterStartupLauncher    SMLoginItem  (/Applications/Unclutter.app/Contents/Library/LoginItems/UnclutterStartupLaunch er.app)

        LoginHelper    SMLoginItem  (/Applications/Go for Facebook.app/Contents/Library/LoginItems/LoginHelper.app)

        Boom2Daemon    SMLoginItem  (/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)

     

    Internet Plug-ins:

        EPPEX Plugin: 3.0.5.0 (2011-12-27) [Support]

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-09) [Support]

        AdobePDFViewer: 10.1.1 (2012-01-05) [Support]

        AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-10) [Support]

        iPhotoPhotocast: 7.0 (2010-03-30)

        RealPlayer Plugin: Unknown (2011-03-07) [Support]

        DirectorShockwave: 11.6.8r638 (2012-12-12) [Support]

        QuickTime Plugin: Unknown (2015-09-20)

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-09) [Support]

        AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-08-31) [Support]

        DivXBrowserPlugin: 2.2 (2012-07-26) [Support]

        OVSHelper: 1.1 (2012-08-06) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-19) [Support]

        Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-28)

        Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-15) [Support]

        SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-22) [Support]

        WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-07-22) [Support]

        JavaAppletPlugin: Java 8 Update 66 build 17 (2015-12-07) Check version

        OfficeLiveBrowserPlugin: 12.2.6 (2010-08-11) [Support]

     

    User internet Plug-ins:

        fbplugin_1_0_3: Unknown (2010-02-25) [Support]

        Dashlane: Dashlane 1.0.0 - SDK 10.7 (2013-12-16) [Support]

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2014-01-21) [Support]

        WebEx64: 1.0 - SDK 10.6 (2012-10-29) [Support]

     

    Safari Extensions:

        Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-20)

        Dashlane - Dashlane Inc. - http://www.dashlane.com (2013-12-16)

        AddThis - AddThis - http://www.addthis.com (2012-07-11)

        DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2013-02-28)

     

    3rd Party Preference Panes:

        Akamai NetSession Preferences (2015-09-22) [Support]

        DivX (2012-08-01) [Support]

        Flash Player (2016-06-28) [Support]

        Flip4Mac WMV (2011-06-30) [Support]

        Growl (2011-08-20) [Support]

        Java (2015-12-07) [Support]

        Perian (2011-07-23) [Support]

        WacomTablet (2016-07-22) [Support]

     

    Time Machine:

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: YES

        Volumes being backed up:

            eden HD: Disk size: 1.02 TB Disk used: 525.61 GB

        Destinations:

            time machine backup [Local]

            Total size: 917.07 GB

            Total number of backups: 1

            Oldest backup: 8/5/16, 1:28 PM

            Last backup: 8/5/16, 1:28 PM

            Size of backup disk: Too small

                Backup size 917.07 GB < (Disk used 525.61 GB X 3)

     

    Top Processes by CPU:

             3%    Boom 2

             2%    WindowServer

             2%    fontd(2)

             1%    coreaudiod

             1%    kernel_task

     

    Top Processes by Memory:

        1.35 GB    kernel_task

        811 MB    Go for Facebook

        614 MB    Safari

        442 MB    softwareupdated

        442 MB    Ulysses

     

    Virtual Memory Information:

        15.00 GB    Free RAM

        9.28 GB    Used RAM (4.05 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Aug 27, 2016, 11:22:58 AM    Self test - passed

        Aug 24, 2016, 11:11:06 PM    ~/Library/Logs/DiagnosticReports/EvernoteHelper_2016-08-24-231106_[redacted].cr ash

            com.evernote.EvernoteHelper - /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app/Conte nts/MacOS/EvernoteHelper

        Aug 24, 2016, 09:22:02 PM    ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-08-24-212202_[redacted ].crash

            /System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

        Aug 24, 2016, 07:07:20 PM    ~/Library/Logs/DiagnosticReports/Grammarian_2016-08-24-190720_[redacted].crash

            com.linguisoft.inputmethod.Grammarian - /Users/USER/Library/Input Methods/Grammarian.app/Contents/MacOS/Grammarian

        Aug 5, 2016, 11:25:03 AM    /Library/Logs/DiagnosticReports/Kernel_2016-08-05-112503_[redacted].panic [Details]

  • by Eric Root,

    Eric Root Eric Root Aug 28, 2016 6:56 AM in response to soulartist
    Level 9 (71,079 points)
    iTunes
    Aug 28, 2016 6:56 AM in response to soulartist

    User Launch Agents:

       [loaded]    com.google.keystone.agent.plist (2016-07-11) [Support]

     

    Do a backup, preferably 2 backups on 2 separate drives.

     

    Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J.  When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder.  Select Library/LaunchAgents. Move the above to your Desktop and restart the computer. If computer operation is normal delete the file from your Desktop.

  • by soulartist,

    soulartist soulartist Aug 28, 2016 11:32 AM in response to Eric Root
    Level 1 (14 points)
    Mac OS X
    Aug 28, 2016 11:32 AM in response to Eric Root

    Thanks for the info, but is this procedure necessary, as the google update prompt no longer persists?

  • by Eric Root,

    Eric Root Eric Root Aug 29, 2016 7:16 AM in response to soulartist
    Level 9 (71,079 points)
    iTunes
    Aug 29, 2016 7:16 AM in response to soulartist

    You are welcome. Not if you don't want to do it. I was just trying to clean out the remnants. If you are satisfied, don't do anything.

  • by soulartist,

    soulartist soulartist Aug 29, 2016 11:36 AM in response to Eric Root
    Level 1 (14 points)
    Mac OS X
    Aug 29, 2016 11:36 AM in response to Eric Root

    Hello:

     

    I looked inside the LaunchAgents folder and found a few files including:

     

    file:///Users/emaxwell/Library/LaunchAgents/com.google.keystone.agent.plist

     

    So, should I simple delete this file?

     

    Thanks again.

  • by Eric Root,

    Eric Root Eric Root Aug 30, 2016 6:58 AM in response to soulartist
    Level 9 (71,079 points)
    iTunes
    Aug 30, 2016 6:58 AM in response to soulartist

    You are welcome. If you no Google products installed, you don't need it, so I would delete it.

  • by soulartist,

    soulartist soulartist Aug 30, 2016 11:14 AM in response to Eric Root
    Level 1 (14 points)
    Mac OS X
    Aug 30, 2016 11:14 AM in response to Eric Root

    I have Google Chrome installed. The Google Earth updater nuisance began when I first launched Chrome, as one website that I needed said it's best to use Chrome.

  • by soulartist,

    soulartist soulartist Sep 13, 2016 3:12 PM in response to soulartist
    Level 1 (14 points)
    Mac OS X
    Sep 13, 2016 3:12 PM in response to soulartist