-
All replies
-
Helpful answers
-
Aug 27, 2016 11:53 AM in response to soulartistby dominic23,★HelpfulThis is not a Safari related issue.
Let Google solve this problem.
Please don't enter the password.
Ref:
https://productforums.google.com/forum/#!topic/maps/62vlaxQ8rh4;context-place=fo rum/maps
-
Aug 27, 2016 11:54 AM in response to soulartistby Eric Root,★HelpfulGo to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library.
-
Aug 27, 2016 11:53 AM in response to dominic23by soulartist,In Safari preferences, I unchecked the google earth plugin in security, and that seem to the solved the issue.
-
Aug 27, 2016 11:54 AM in response to Eric Rootby soulartist,No Google Earth app on my computer to delete.
-
Aug 27, 2016 12:02 PM in response to soulartistby Eric Root,Somehow the updater is installed - see your screen shot.
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
-
Aug 27, 2016 12:46 PM in response to Eric Rootby soulartist,I had unchecked the google earth plugin in Safari and that seemed to stop the updater dialog box from appearing again and again,
Here is the Etrecheck info, as requested. Thanks for your help.
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-27 13:34:22
Download EtreCheck from https://etrecheck.com
Runtime 1:53
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Other problem
Description:
Where is google earth updater
iMac (Retina 5K, 27-inch, Late 2015)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac17,1
1 3.2 GHz Intel Core i5 CPU: 4-core
24 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 0/DIMM1
8 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM1
8 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
AMD Radeon R9 M390 - VRAM: 2048 MB
iMac 5120 x 2880
OS X El Capitan 10.11.6 (15G31) - Time since boot: about 2 hours
APPLE HDD ST1000DM003 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
eden HD (disk2) / : 1.02 TB (496.38 GB free)
Core Storage: disk1s2 23.55 GB Online
Core Storage: disk0s2 999.35 GB Online
APPLE SSD AP0032H disk1 : (24 GB) (Solid State - TRIM: Yes)
EFI (disk1s1) <not mounted> : 315 MB
Boot OS X (disk1s3) <not mounted> : 134 MB
eden HD (disk2) / : 1.02 TB (496.38 GB free)
Core Storage: disk1s2 23.55 GB Online
Core Storage: disk0s2 999.35 GB Online
Apple Inc. MacBook Air SuperDrive
Broadcom Corp. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Wacom Co.,Ltd. Wacom Wireless Receiver
CPS CP 1500C
Canon CanoScan
Wacom Co.,Ltd. Intuos5 touch M
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Anywhere
/Applications/Boom 2.app
[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-07-20) [Support]
/Applications/Toast 9 Titanium/Toast Titanium.app
[not loaded] com.elgato.driver.Pluto2 (1.1 - 2011-11-17) [Support]
[not loaded] com.roxio.BluRaySupport (1.1.6 - 2011-11-17) [Support]
[not loaded] com.roxio.TDIXController (1.7 - 2011-11-17) [Support]
/Library/Application Support/HASP/kexts
[not loaded] com.aladdin.kext.aksfridge (1.0.13274 - 2016-08-27) [Support]
/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (4.1.4 - SDK 10.10 - 2016-08-10) [Support]
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-08-10) [Support]
[loaded] com.globaldelight.driver.BoomDevice (1.3 - SDK 10.9 - 2016-08-10) [Support]
/System/Library/Extensions
[not loaded] com.aliph.driver.jstub (1.1.2 - SDK 10.7 - 2016-08-10) [Support]
[loaded] com.corel.painter.PainterAudioDriver (1.0 - SDK 10.10 - 2016-08-10) [Support]
[not loaded] com.paceap.kext.pacesupport.master (5.9 - SDK 10.6 - 2016-08-10) [Support]
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-08-10) [Support]
[not loaded] jp.co.epson.driver.EpsonNet_PSUSBNotSeize (1.0.0 - 2016-08-10) [Support]
/System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns
[not loaded] com.paceap.kext.pacesupport.leopard (5.9 - SDK 10.4 - 2013-05-07) [Support]
[not loaded] com.paceap.kext.pacesupport.panther (5.9 - SDK 10.-1 - 2013-05-07) [Support]
[loaded] com.paceap.kext.pacesupport.snowleopard (5.9 - SDK 10.6 - 2013-05-07) [Support]
[not loaded] com.paceap.kext.pacesupport.tiger (5.9 - SDK 10.4 - 2013-05-07) [Support]
ProTec6: Path: /Library/StartupItems/ProTec6
ProTec6b: Path: /Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
[not loaded] 7 Apple tasks
[loaded] 150 Apple tasks
[running] 81 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 152 Apple tasks
[running] 94 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2015-10-07) [Support]
[failed] com.epson.epw.agent.plist (2008-08-27) [Support]
[running] com.extensis.FMCore.plist (2013-07-22) [Support]
[loaded] com.oracle.java.Java-Updater.plist (2013-04-13) [Support]
[not loaded] com.wacom.SketchManager.plist (2011-01-02) [Support]
[running] com.wacom.wacomtablet.plist (2016-07-22) [Support]
[loaded] com.xrite.device.softwareupdate.plist (2013-10-22) [Support]
[loaded] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]
[loaded] PACESupport.plist (2012-07-11) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-04-06) [Support]
[loaded] com.adobe.agsservice.plist (2015-08-31) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.adobe.versioncueCS4.plist (2008-12-27) [Support]
[running] com.aladdin.aksusbd.plist (2012-12-01) [Support]
[running] com.aladdin.hasplmd.plist (2012-12-01) [Support]
[loaded] com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist (2015-06-25) [Support]
[loaded] com.barebones.authd.plist (2011-09-19) [Support]
[loaded] com.barebones.bbedit.plist (2010-11-30) [Support]
[loaded] com.barebones.textwrangler.plist (2011-11-09) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-08-19) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loaded] com.noiseindustries.FxFactory.AE.plist (2010-07-18) [Support]
[loaded] com.oracle.java.Helper-Tool.plist (2013-04-13) [Support]
[running] com.prosoftnet.idrivedaemon.plist (2016-08-19) [Support]
[loaded] com.prosoftnet.idsyncdaemon.plist (2016-08-19) [Support]
[loaded] com.prosoftnet.idwebdaemon.plist (2016-08-04) [Support]
[running] com.prosoftnet.idwifimanager.plist (2016-08-19) [Support]
[running] com.wacom.TabletHelper.plist (2016-07-22) [Support]
[loaded] com.wacom.displayhelper.plist (2016-07-22)
[running] com.xrite.device.xrdd.plist (2013-10-22) [Support]
[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2011-06-11) [Support]
[loaded] com.adobe.ARM.[...].plist (2010-11-04) [Support]
[loaded] com.adobe.ARM.[...].plist (2011-06-11) [Support]
[running] com.akamai.single-user-client.plist (2015-09-22) [Support]
[failed] com.apple.FolderActions.enabled.plist (2016-02-09) [Support]
[failed] com.apple.FolderActions.folders.plist (2015-01-31)
[failed] com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-04-22) [Support]
[loaded] com.divx.agent.postinstall.plist (2013-02-28) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
[loaded] com.wacom.SketchManager.plist (2011-11-17) [Support]
MagicMenu Application (/Applications/StuffIt Archive Manager.app/Contents/MacOS/MagicMenu.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
Dropbox Application (/Applications/Dropbox.app)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
ColorMunkiDisplayTray Application (/Library/Application Support/Colormunki/Display/Tools/ColorMunkiDisplayTray.app)
Default Folder X Application (/Applications/Default Folder X.app)
IDriveMonitor Application (/Library/Application Support/IDriveforMac/IDriveHelperTools/IDriveMonitor.app)
J8RPQ294UB.com.skitch.SkitchHelper.url SMLoginItem (/Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.Ski tchHelper.app)
UnclutterStartupLauncher SMLoginItem (/Applications/Unclutter.app/Contents/Library/LoginItems/UnclutterStartupLaunch er.app)
LoginHelper SMLoginItem (/Applications/Go for Facebook.app/Contents/Library/LoginItems/LoginHelper.app)
Boom2Daemon SMLoginItem (/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)
EPPEX Plugin: 3.0.5.0 (2011-12-27) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-09) [Support]
AdobePDFViewer: 10.1.1 (2012-01-05) [Support]
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-12-10) [Support]
iPhotoPhotocast: 7.0 (2010-03-30)
RealPlayer Plugin: Unknown (2011-03-07) [Support]
DirectorShockwave: 11.6.8r638 (2012-12-12) [Support]
QuickTime Plugin: Unknown (2015-09-20)
FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-08-09) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-08-31) [Support]
DivXBrowserPlugin: 2.2 (2012-07-26) [Support]
OVSHelper: 1.1 (2012-08-06) [Support]
Silverlight: 5.1.41212.0 - SDK 10.6 (2016-03-19) [Support]
Google Earth Web Plug-in: 6.1 (2011-10-17) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-28)
Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-15) [Support]
SharePointBrowserPlugin: 14.6.7 - SDK 10.6 (2016-08-22) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-07-22) [Support]
JavaAppletPlugin: Java 8 Update 66 build 17 (2015-12-07) Check version
OfficeLiveBrowserPlugin: 12.2.6 (2010-08-11) [Support]
fbplugin_1_0_3: Unknown (2010-02-25) [Support]
Dashlane: Dashlane 1.0.0 - SDK 10.7 (2013-12-16) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2014-01-21) [Support]
WebEx64: 1.0 - SDK 10.6 (2012-10-29) [Support]
Evernote Web Clipper - Evernote Corp. - http://evernote.com (2015-08-20)
Dashlane - Dashlane Inc. - http://www.dashlane.com (2013-12-16)
AddThis - AddThis - http://www.addthis.com (2012-07-11)
DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2013-02-28)
Akamai NetSession Preferences (2015-09-22) [Support]
DivX (2012-08-01) [Support]
Flash Player (2016-06-28) [Support]
Flip4Mac WMV (2011-06-30) [Support]
Growl (2011-08-20) [Support]
Java (2015-12-07) [Support]
Perian (2011-07-23) [Support]
WacomTablet (2016-07-22) [Support]
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
eden HD: Disk size: 1.02 TB Disk used: 525.61 GB
Destinations:
time machine backup [Local]
Total size: 917.07 GB
Total number of backups: 1
Oldest backup: 8/5/16, 1:28 PM
Last backup: 8/5/16, 1:28 PM
Size of backup disk: Too small
Backup size 917.07 GB < (Disk used 525.61 GB X 3)
3% Boom 2
2% WindowServer
2% fontd(2)
1% coreaudiod
1% kernel_task
1.35 GB kernel_task
811 MB Go for Facebook
614 MB Safari
442 MB softwareupdated
442 MB Ulysses
15.00 GB Free RAM
9.28 GB Used RAM (4.05 GB Cached)
0 B Swap Used
Aug 27, 2016, 11:22:58 AM Self test - passed
Aug 24, 2016, 11:11:06 PM ~/Library/Logs/DiagnosticReports/EvernoteHelper_2016-08-24-231106_[redacted].cr ash
com.evernote.EvernoteHelper - /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app/Conte nts/MacOS/EvernoteHelper
Aug 24, 2016, 09:22:02 PM ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-08-24-212202_[redacted ].crash
/System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper
Aug 24, 2016, 07:07:20 PM ~/Library/Logs/DiagnosticReports/Grammarian_2016-08-24-190720_[redacted].crash
com.linguisoft.inputmethod.Grammarian - /Users/USER/Library/Input Methods/Grammarian.app/Contents/MacOS/Grammarian
Aug 5, 2016, 11:25:03 AM /Library/Logs/DiagnosticReports/Kernel_2016-08-05-112503_[redacted].panic [Details]
-
Aug 28, 2016 6:56 AM in response to soulartistby Eric Root,[loaded] com.google.keystone.agent.plist (2016-07-11) [Support]
Do a backup, preferably 2 backups on 2 separate drives.
Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library/LaunchAgents. Move the above to your Desktop and restart the computer. If computer operation is normal delete the file from your Desktop.
-
Aug 28, 2016 11:32 AM in response to Eric Rootby soulartist,Thanks for the info, but is this procedure necessary, as the google update prompt no longer persists?
-
Aug 29, 2016 7:16 AM in response to soulartistby Eric Root,You are welcome. Not if you don't want to do it. I was just trying to clean out the remnants. If you are satisfied, don't do anything.
-
Aug 29, 2016 11:36 AM in response to Eric Rootby soulartist,Hello:
I looked inside the LaunchAgents folder and found a few files including:
file:///Users/emaxwell/Library/LaunchAgents/com.google.keystone.agent.plist
So, should I simple delete this file?
Thanks again.
-
Aug 30, 2016 6:58 AM in response to soulartistby Eric Root,You are welcome. If you no Google products installed, you don't need it, so I would delete it.
-
Aug 30, 2016 11:14 AM in response to Eric Rootby soulartist,I have Google Chrome installed. The Google Earth updater nuisance began when I first launched Chrome, as one website that I needed said it's best to use Chrome.
-
