Louis Ghost
Level 1
(4 points)
iPhone
Q: Someone installed something
Someone installed something on my iPhone in a public place while I was tying to exchange a phone number with a girl - some 2 guys just showed up and installed some app on my phone, which apps immediately disappeared.
I need to see a Genius to figure out the problem ASAS.
thanks hiro
by Jonathan UK,Apple recommended
Jonathan UK
Level 7
(29,526 points)
Apple Watch
Hi
I suggest that you restore your iPhone to factory settings (ie installing a fresh copy of iOS) using iTunes on a computer and then restore your iPhone from a backup that was made before your iPhone was accessed by the third parties:
- Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings - Apple Support
- Restore your iPhone, iPad, or iPod touch from a backup - Apple Support
I also suggest that you change your Apple ID password:
- If you think your Apple ID has been compromised - Apple Support
- What to do after you change your Apple ID email address or password - Apple Support
Should you wish to contact Apple for assistance (you are not talking to Apple here - this is a user-based community), you can do so via:
