Liang123
Level 1 (4 points)
iPad

Q: iPad Pro boot loop

My iPad Pro 9.7 inch kept restarting after owning it for 1 week, an now it's stuck in a boot loop, even after getting it to 0% then back to 100%

iPad Pro, iOS 9.3.3

Posted on Aug 20, 2016 2:04 AM

by elcpu,Apple recommended
elcpu elcpu
Level 6 (16,265 points)
Photos for Mac
A:

Since it is only one week old I would recommend taking it back to an Apple store for evaluation. Nonetheless try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

If it does not help try the steps here:

https://support.apple.com/en-us/HT201412


If that does not help, the store would be my next suggestion.

Posted on Aug 20, 2016 8:17 AM

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Liang123

Q: iPad Pro boot loop

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  • by elcpu,Apple recommended

    elcpu elcpu Aug 20, 2016 8:17 AM in response to Liang123
    Level 6 (16,265 points)
    Photos for Mac
    Aug 20, 2016 8:17 AM in response to Liang123

    Since it is only one week old I would recommend taking it back to an Apple store for evaluation. Nonetheless try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

    If it does not help try the steps here:

    https://support.apple.com/en-us/HT201412


    If that does not help, the store would be my next suggestion.