Jojojoker

Q: Finger print

image.pngI Had a black screen the other day and did a soft

reset on phone now for some

reason o can't do fingerprint I'd,error message keeps coming up and this is after I had upgraded to 9.3.4 I've had problem after problem the error message is

iPhone 6s Plus, iOS 9.3.4

Posted on Aug 20, 2016 1:21 AM

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Q: Finger print

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  • by elcpu,

    elcpu elcpu Aug 20, 2016 7:55 AM in response to Jojojoker
    Level 6 (15,941 points)
    Photos for Mac
    Aug 20, 2016 7:55 AM in response to Jojojoker

    Try the steps here first:

    Use Touch ID on iPhone and iPad - Apple Support

     

    If they do not help try holding down the Home and Wake/Sleep buttons at the same time for about 15 seconds until the Apple logo appears. You will not lose anything.

     

    If a restart does not help try a System Restore. First backup your device using iTunes. Also import your photos to your computer and copy all important data if possible. Try restoring from backup first and testing it. If it does not help, you may have to restore as New and reconfigure from scratch as the backup could be corrupted. For this reason it is important to have your photos and data saved separately from the backup. Here are the steps for a Restore:

    https://support.apple.com/en-us/HT201252

     

    If the above steps do not help, you may have to have it tested at an Apple store.