HT201262: Try safe mode if your Mac doesn't finish starting up

Learn about Try safe mode if your Mac doesn't finish starting up
leefrombell
Level 1 (8 points)
Mac OS X

Q: I have the new macbook 12 inch.  I needto know how to turn off the extensions??

My product is the new macbook.I have the latest el capitan update.I do not know how to find any kind of information on this computer.The screen would not turn off.I asked this group about it.Told to start up in safe mode.It then worked.I notified the forum and thanked them.It did not stay.I was told to turn off all extensions then turn them on one by one

I find no way to turn off any of them.there does not seem to have any way in the preference mode??

MacBook, iOS 9.3.4, it is the 12 inch mac-new this spri

Posted on Aug 20, 2016 12:23 PM

by Barney-15E,Solvedanswer
Barney-15E Barney-15E
Level 8 (49,623 points)
Mac OS X
A:

What software have you installed that comes as a Package Installer which asks for your admin password in order to install?

 

Another way to find out what you have installed is to run this program: http://etrecheck.com

It was written by a community member to show you what you have installed. It has an option to share the output to the clipboard so you can paste it into a reply here.

Posted on Aug 21, 2016 1:03 PM

Close
leefrombell

Q: I have the new macbook 12 inch.  I needto know how to turn off the extensions??

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  • Helpful answers

  • by Eric Root,

    Eric Root Eric Root Aug 20, 2016 12:57 PM in response to leefrombell
    Level 9 (69,536 points)
    iTunes
    Aug 20, 2016 12:57 PM in response to leefrombell

    Try System Preferences/Extensions and uncheck everything.

     

    You are entitled to 90 day telephone support from Apple. Try contacting them.

     

    Apple Support Contact


     

    Apple Support by e-mail or chat

     

    Apple Support contact - Telephone

  • by Barney-15E,Solvedanswer

    Barney-15E Barney-15E Aug 21, 2016 1:03 PM in response to leefrombell
    Level 8 (49,623 points)
    Mac OS X
    Aug 21, 2016 1:03 PM in response to leefrombell

    What software have you installed that comes as a Package Installer which asks for your admin password in order to install?

     

    Another way to find out what you have installed is to run this program: http://etrecheck.com

    It was written by a community member to show you what you have installed. It has an option to share the output to the clipboard so you can paste it into a reply here.

  • by leefrombell,

    leefrombell leefrombell Aug 21, 2016 5:54 PM in response to leefrombell
    Level 1 (8 points)
    Mac OS X
    Aug 21, 2016 5:54 PM in response to leefrombell

    I know that the new upgrade of el-capitan caused my screen to stay on.I used an earlier back up and it all worked

    EtreCheck version: 3.0.2 (306)

    Report generated 2016-08-21 17:48:41

    Download EtreCheck from https://etrecheck.com

    Runtime 1:39

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    screen will not go out when shutting down.this new update for el capitan caused it.

     

    Hardware Information: ⓘ

        MacBook (Retina, 12-inch, Early 2015)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook - model: MacBook8,1

        1 1.2 GHz Intel Core M CPU: 2-core

        8 GB RAM Not upgradeable

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en0: 802.11 a/b/g/n/ac

        Battery: Health = Normal - Cycle count = 50

     

    Video Information: ⓘ

        Intel HD Graphics 5300

            Color LCD 2560 x 1600

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE SSD AP0512H disk0 : (500.28 GB) (Solid State - TRIM: Yes)

            EFI (disk0s1) <not mounted> : 315 MB

            Macintosh HD (disk0s2) / : 499.31 GB (310.62 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchAgents/scheduler.plist

            /Applications/PCMatic.app/Contents/MacOS/scheduler

        One unknown file found. [Check files]

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    156 Apple tasks

        [running]    76 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    47 Apple tasks

        [loaded]    159 Apple tasks

        [running]    84 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-18) [Support]

        [loaded]    com.kodak.BonjourAgent.plist (2012-09-20) [Support]

        [loaded]    scheduler.plist (2013-06-06) [Support]

     

    Launch Daemons: ⓘ

        [loaded]    com.adobe.fpsaud.plist (2016-06-28) [Support]

     

    User Launch Agents: ⓘ

        [loaded]    com.adobe.AAM.Updater-1.0.plist (2016-07-18) [Support]

        [loaded]    com.kodak.KODAK AiO Firmware Updater.plist (2016-07-17) [Support]

        [loaded]    com.kodak.KODAK AiO Software Updater.plist (2016-07-17) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        NSPDFPanelAccessoryViewController.nib    Document  (/System/Library/Frameworks/AppKit.framework/Versions/C/Resources/ms.lproj/NSPD FPanelAccessoryViewController.nib)

        TomTomHOMERunner    Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)

        Mail    Application  (/Applications/Mail.app)

        Garmin Express Service    Application  (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

        BambooCore    Application  (/Library/Application Support/Wacom/BambooCore.app)

     

    Internet Plug-ins: ⓘ

        FlashPlayer-10.6: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

        QuickTime Plugin: 7.7.3 (2016-08-17)

        Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-18) [Support]

        Default Browser: 601 - SDK 10.11 (2016-08-17)

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-06-28) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Macintosh HD: Disk size: 499.31 GB Disk used: 188.69 GB

        Destinations:

            My Passport for Mac [Local]

            Total size: 999.83 GB

            Total number of backups: 6

            Oldest backup: 10/24/15, 12:13 PM

            Last backup: 7/25/16, 5:29 PM

            Size of backup disk: Adequate

                Backup size 999.83 GB > (Disk used 188.69 GB X 3)

     

    Top Processes by CPU: ⓘ

             6%    WindowServer

             2%    kernel_task

             2%    fontd

             0%    cloudpaird

     

    Top Processes by Memory: ⓘ

        726 MB    kernel_task

        279 MB    mdworker(19)

        123 MB    Dock

        115 MB    Mail

        82 MB    Finder

     

    Virtual Memory Information: ⓘ

        4.21 GB    Free RAM

        3.79 GB    Used RAM (1.49 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Aug 21, 2016, 05:23:33 PM    Self test - passed

        Aug 20, 2016, 04:15:37 PM    ~/Library/Logs/DiagnosticReports/SpotlightNetHelper_2016-08-20-161537_[redacted ].crash

            /System/Library/PrivateFrameworks/ParsecUI.framework/Versions/A/Support/Spotlig htNetHelper.app/Contents/MacOS/SpotlightNetHelper

  • by Barney-15E,Helpful

    Barney-15E Barney-15E Aug 21, 2016 10:38 PM in response to leefrombell
    Level 8 (49,623 points)
    Mac OS X
    Aug 21, 2016 10:38 PM in response to leefrombell

    Uninstall PCMatic. I have no idea how. They should have directions on their website.

     

    Open Users & Groups system preferences, select your user account, and look at the Login Items.

    Look for this in the list, select it, and click the - button:

    NSPDFPanelAccessoryViewController.nib

    I don't know what that will appear as in the list.

  • by leefrombell,

    leefrombell leefrombell Aug 21, 2016 10:44 PM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Aug 21, 2016 10:44 PM in response to Barney-15E

    Uninstalled PC matic.Checked NSPDF Panel--nothing there.Still the screen stays on.Thanks anyway.

  • by Barney-15E,

    Barney-15E Barney-15E Aug 22, 2016 3:49 AM in response to leefrombell
    Level 8 (49,623 points)
    Mac OS X
    Aug 22, 2016 3:49 AM in response to leefrombell

    I don't know what else could cause the problem, and disappear if in Safe Mode except maybe the Kodak Printer utilities. The Kodak Bonjour agent may be keeping things "awake," but it doesn't sound like something that would keep the display on.

     

    I have seen reports of Wacom drivers being somewhat incompatible, but, for the posts I've seen, I don't think anyone has reported a similar problem to yours. You might check and see if they have an updated driver, but I'm just fishing for solutions at this point.

     

    Going back to your original post, there isn't a way to "turn off" extensions. You have to uninstall the software that is loading as a kernel extension. Your Etrecheck report doesn't show any loaded kernel extensions. The only thing close was PCMatic.

     

    When is the display not turning off? Some details of the conditions when it occurs may help to identify the cause.

  • by leefrombell,

    leefrombell leefrombell Aug 22, 2016 4:28 AM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Aug 22, 2016 4:28 AM in response to Barney-15E

    I have a user guide on my desktop.And of course the dock.when I shut down,the user guide is gone -the dock is still there the screen is still on.

  • by Barney-15E,

    Barney-15E Barney-15E Aug 22, 2016 3:29 PM in response to leefrombell
    Level 8 (49,623 points)
    Mac OS X
    Aug 22, 2016 3:29 PM in response to leefrombell

    So, it is hanging on shutdown?

     

    Open Console and search All Messages for BOOT_TIME. Not the time of that.

    Remove BOOT_TIME from the search and scroll back to the time you noted. Scroll up one page and copy the log entries from that point down to boot time.

    Paste those entries into a reply, here.

    You may want to paste them into a text editor and obscure any personal information, if there is any.

  • by leefrombell,

    leefrombell leefrombell Aug 22, 2016 5:49 PM in response to Barney-15E
    Level 1 (8 points)
    Mac OS X
    Aug 22, 2016 5:49 PM in response to Barney-15E

    Did open console.Found no boot time.cleared all on console.As you can see,I know very little about computers nor how to operate them.Just using common sense I seen a notification that I had updates.One was a newer version of el-capitan.that is when this all started.I shut down by holding down the power button.When I got tired of that I used an earlier backup of my computer.What a mess.Finding what I had put in was tedious.But it worked fine.when i was notified a newer upgrade for el-capitan Idid not download its.somehow it was downloaded for me.Now I can go back to an earlier version,but it will happen again .hopefully they will come up with a new upgrade and it will take care of the problem.I do thank you for all your help

                                            Lee