bethfromaliquippa

Q: img

NNew iPad Air. Sent video from android text msg to gmail. Pull up gmail on iPad the Img.. Is highlighted in blue but nothing happens when I tap to open

Posted on Aug 20, 2016 1:51 PM

Close

Q: img

  • All replies
  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Aug 20, 2016 2:56 PM in response to bethfromaliquippa
    Level 4 (2,915 points)
    Apple TV
    Aug 20, 2016 2:56 PM in response to bethfromaliquippa

    It might be an unsupported video format. The formats supported by iOS 9 are

     

    • Video formats supported: H.264 video up to 1080p, 60 frames per second, High Profile level 4.2 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format

    taken from the iPad Air specs.