kocsis.kris

Q: Virus on safari

So I don't exactly know what happened my mother (not a computer expert) wanted to watch some videos online and this popped up (screenshot). She showed it to me. I noticed that this is fake since the website isn't official and the phone number isn't apple's. I found that this is a scam and to remove it on mac I need to remove suspicious extensions, apps and then reset Safari. But this thing blocks me from even accessing settings in safari and when I'm fast enough to launch safari and open settings this pops up on top and I lose access. So what should I do?

Screen Shot 2016-08-20 at 23.29.00.png

MacBook Pro, OS X Yosemite (10.10.2)

Posted on Aug 20, 2016 8:41 PM

Close

Q: Virus on safari

  • All replies
  • Helpful answers

  • by Kappy,Solvedanswer

    Kappy Kappy Aug 20, 2016 8:49 PM in response to kocsis.kris
    Level 10 (270,222 points)
    Desktops
    Aug 20, 2016 8:49 PM in response to kocsis.kris

    Fixes for Adware and Pop-ups

     

    1. Malwarebytes
    2. DetectX 2.11
    3. Remove adware that displays pop-up ads and graphics on your Mac
    4. Stop pop-up ads and adware in Safari - Apple Support

     

    Fixing Safari from Pop-ups

     

    [The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.]

     

    Fix Some Browser Pop-ups That Take Over Safari

     

    Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

     

    Quit Safari

     

    Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

     

    Relaunch Safari

     

    If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

     

    This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

  • by Rysz,Helpful

    Rysz Rysz Aug 21, 2016 3:01 PM in response to kocsis.kris
    Level 7 (20,202 points)
    iTunes
    Aug 21, 2016 3:01 PM in response to kocsis.kris

    It's not a virus, just adware/malware.

     

    Restarting Safari with the Shift key down usually clears the issue.

    Otherwise, AdwareMedic removes all known adware from your Mac. Download and instructions here.

    http://www.adwaremedic.com/index.php

  • by John Galt,Helpful

    John Galt John Galt Aug 21, 2016 3:01 PM in response to kocsis.kris
    Level 8 (48,549 points)
    Mac OS X
    Aug 21, 2016 3:01 PM in response to kocsis.kris

    I found that this is a scam and to remove it on mac I need to remove suspicious extensions, apps and then reset Safari.

     

    While you should not install any extensions unless you understand their purpose, and you should remove those you don't recognize, no such actions are required for those scam messages. Do not download or install anything in response to them. Please read Phony "tech support" / "ransomware" popups and web pages.