Q: Want to talk to a human being!!!!

iTunes Support: http://apple.com/emea/support/itunes/contact.html

http://www.apple.com/contact/

You'll need to start a request and setup a call:

https://getsupport.apple.com

However, to cancel an Apple Music subscription (iTunes itself does not have any subscription)  you can do it yourself by turning off Automatic Renewal:

Manage your Apple Music membership if you’re using an Android phone - Apple Support

Turn off automatic renewal to cancel your membership

If you want to cancel an Apple Music membership, turn off Automatic Renewal.

Deleting the App does not cancel the subscription.  You can try to reinstall the App and follow the steps in the support document posted above.  Here are the steps for convenience:

1. In the Apple Music app on your Android phone, tap the menu icon in the upper-left corner.
2. Tap your name at the top of the menu to get to your account settings.
3. Tap Manage Membership. If prompted, enter your Apple ID password.
4. Tap Subscription.
5. Turn off Automatic Renewal. When Automatic Renewal is off, paid Apple Music memberships automatically stop at the end of the current billing cycle and free trial memberships end when the free trial period expire

 

If not, you can try to cancel it through iTunes on a computer. steps can be found in the following link:

Manage your Apple Music membership on your iPhone, iPad, iPod touch, Mac, or PC - Apple Support

If you really need talk to someone, then you need to setup a call with Apple through the following link:

https://getsupport.apple.com/

Depending on your location  and availability, there may not be an option to setup a call.