I just redeemed a $15 iTunes card using the camera on my iPad Air. Everything went through without error messages. However, the $15 was not applied to the balanced of my account. My account still shows the previous balance or $29.29. I would like to know why the balance was not updated with the new card.
Thanks
iPad Air, iOS 9.3.3
Hi Sarah_s1
I believe the person means the same as my issue, that after adding a redeem code, the credit does not update on the credit balance in iTunes
The only way i can get the credit to update is to close and reopen the iTunes app about 5 times, and 'view account'
The issue is not a personal issue, its an Apple issue. However, Apple assistants are p[rogrammed to respond as if each person has a personal issue. I assume this to be because it is a policy to never concede that a problem lies with the product, and always with the enduser. However, that is a fallacy,. Sometimes the problem lies with the software, the OS. This is a problem with iTunes, not with the customer's Device
iTunes and Apple Tv and iCloud have updated their systems and even the filing system in the last couple of years, and i can confirm that when we moved to iCloud Drive, this caused a lot of loose ends, not all of which have been fixed. In addition, Apple servers have to process loads of teraflops of data in the iTunes store updating billions of users data all the time.. for sure some stuff is going to end up with crossed wires.
Thailand Amulets wrote:
Hi Sarah_s1
I believe the person means the same as my issue, that after adding a redeem code, the credit does not update on the credit balance in iTunes
You're replying to a post that's almost a year old. The Community Specialists very rarely circle back to such an old post. If you're having an issue, start your own thread. You're more likely to get help that way.
Hi BlindSorcerer,
Thanks for posting in the Apple Support Communities! I understand that you've redeemed an iTunes Gift Card with your camera, however the balance in the iTunes Store isn't updating. I buy iTunes Gift Cards so I can purchase movies frequently, so I can understand wanting to make sure you're seeing the correct balance. I'm happy to provide some direction.
You may want to take a look at the 'About cards and codes' section of the following article, particularly this information:
After you redeem a Gift Card, your account balance automatically updates in the iTunes Store, App Store, or iBooks Store. You might need to sign out and back in to all of your devices for your credit balance to appear. You can find your balance underneath your Apple ID.
Redeem iTunes and Apple Music Gift Cards and codes
Cheers!
itunes card not applied to balance
