BlindSorcerer
Level 1 (8 points)
iPad

Q: itunes card not applied to balance

I just redeemed a $15 iTunes card using the camera on my iPad Air.  Everything went through without error messages.  However, the $15 was not applied to the balanced of my account.  My account still shows the previous balance or $29.29.  I would like to know why the balance was not updated with the new card.

 

Thanks

iPad Air, iOS 9.3.3

Posted on Aug 21, 2016 12:12 PM

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BlindSorcerer

Q: itunes card not applied to balance

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  • by sarah_s1,

    sarah_s1 sarah_s1 Aug 22, 2016 11:28 AM in response to BlindSorcerer
    Community Specialists
    Aug 22, 2016 11:28 AM in response to BlindSorcerer

    Hi BlindSorcerer,

     

    Thanks for posting in the Apple Support Communities! I understand that you've redeemed an iTunes Gift Card with your camera, however the balance in the iTunes Store isn't updating. I buy iTunes Gift Cards so I can purchase movies frequently, so I can understand wanting to make sure you're seeing the correct balance. I'm happy to provide some direction. 

     

    You may want to take a look at the 'About cards and codes' section of the following article, particularly this information: 

    After you redeem a Gift Card, your account balance automatically updates in the iTunes Store, App Store, or iBooks Store. You might need to sign out and back in to all of your devices for your credit balance to appear. You can find your balance underneath your Apple ID.

    Redeem iTunes and Apple Music Gift Cards and codes

     

    Cheers!