Mac mini keeps crashing

Question

Level 1

8 points

Mac mini keeps crashing

Can someone help diagnose why my mac mini keeps crashing?

I bought it second hand, and it had been upgraded to the latest OS El Capitan (originally it would have had OSX server). The machine looks in very good condition (physically).

It has crashed probably about 10 times in the 3 weeks I have owned it, and using it today to watch Hulu, it has crashed repeatedly. Generally, it is kept on for days at a time - not sure if this is related, although of course it is now crashing a lot today. It also seems to be the case that it crashes while video is playing, either streaming or in VLC. Usually the mac freezes completely: the video becomes still, no sound, and nothing whatsoever works (not even the ouse will move). I have to hard-restart with the power button. Alternatively, the machine sometimes just restarts and begins to boot up without a freeze-frame effect.

On this last occasion (leading me to post this), I had switched to playing a video with VLC on mute, while iTunes was playing. I have several external drives connected including a USB Hub, and also a bluetooth keyboard and a bluetooth sound system. The display is my TV via HDMI.

The panic report is below - I don't know how to interpret it. Can anyone please help?

Anonymous UUID: 0C0BC4B6-3A7A-605F-7632-954C86529610

Sun Aug 21 18:18:59 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff801c7ce6fa): Kernel trap at 0xffffff801c6ca3e3, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff80edead248, CR3: 0x0000000185d16000, CR4: 0x0000000000002660

RAX: 0xffffff80edead000, RBX: 0xffffff803087de40, RCX: 0x0000000000000048, RDX: 0xffffff9127ce3e40

RSP: 0xffffff9127ce3de0, RBP: 0xffffff9127ce3e00, RSI: 0x000000004f1ddc2a, RDI: 0xffffff803087de40

R8: 0x0000000057b9d41c, R9: 0xffffffff00000000, R10: 0x00000000000003e8, R11: 0x0000000000000206

R12: 0xffffff803087de40, R13: 0x0000000000000013, R14: 0xffffff9127ce3e40, R15: 0x0000000000001807

RFL: 0x0000000000010287, RIP: 0xffffff801c6ca3e3, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff80edead248, Error code: 0x0000000000000009, Fault CPU: 0x0, PL: 1

Backtrace (CPU 0), Frame : Return Address

0xffffff9127ce3a70 : 0xffffff801c6dab52

0xffffff9127ce3af0 : 0xffffff801c7ce6fa

0xffffff9127ce3cd0 : 0xffffff801c7ec563

0xffffff9127ce3cf0 : 0xffffff801c6ca3e3

0xffffff9127ce3e00 : 0xffffff801c6c7c3c

0xffffff9127ce3ea0 : 0xffffff801c6e2936

0xffffff9127ce3ee0 : 0xffffff801c6d1bf4

0xffffff9127ce3f10 : 0xffffff801c7b8eca

0xffffff9127ce3fb0 : 0xffffff801c7ecd86

BSD process name corresponding to current thread: iTunes

Mac OS version:

15G31

Kernel version:

Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Kernel slide: 0x000000001c400000

Kernel text base: 0xffffff801c600000

__HIB text base: 0xffffff801c500000

System model name: Macmini4,1 (Mac-F2208EC8)

System uptime in nanoseconds: 1840863639631

last loaded kext at 1051179609969: com.Logitech.Control Center.HID Driver3.9.3 (addr 0xffffff7f9f85b000, size 278528)

last unloaded kext at 1116424951616: com.Logitech.Control Center.HID Driver3.9.3 (addr 0xffffff7f9f85b000, size 278528)

loaded kexts:

com.apple.filesystems.msdosfs1.10

com.apple.driver.AudioAUUC1.70

com.apple.driver.AppleHWSensor1.9.5d0

com.apple.driver.AGPM110.22.0

com.apple.driver.ApplePlatformEnabler2.6.0d0

com.apple.filesystems.autofs3.0

com.apple.driver.AppleOSXWatchdog1

com.apple.driver.AppleMikeyHIDDriver124

com.apple.driver.AppleHDA274.12

com.apple.driver.ACPI_SMC_PlatformPlugin1.0.0

com.apple.driver.AppleMikeyDriver274.12

com.apple.GeForceTesla10.0.0

com.apple.driver.AppleUpstreamUserClient3.6.1

com.apple.driver.AppleMCCSControl1.2.13

com.apple.driver.pmtelemetry1

com.apple.iokit.IOUserEthernet1.0.1

com.apple.iokit.IOBluetoothSerialManager4.4.6f1

com.apple.Dont_Steal_Mac_OS_X7.0.0

com.apple.driver.AppleHV1

com.apple.driver.AppleIntelSlowAdaptiveClocking4.0.0

com.apple.driver.AppleLPC3.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport4.4.6f1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib1.0.0

com.apple.BootCache38

com.apple.driver.AppleIRController327.6

com.apple.iokit.SCSITaskUserClient3.7.7

com.apple.driver.AppleUSBStorageCoexistentDriver3.7.1

com.apple.iokit.IOAHCIBlockStorage2.8.5

com.apple.driver.AirPort.Brcm4331800.20.24

com.apple.driver.AppleFWOHCI5.5.4

com.apple.driver.AppleAHCIPort3.1.8

com.apple.iokit.AppleBCM5701Ethernet10.2.0

com.apple.driver.AppleSDXC1.7.0

com.apple.driver.usb.AppleUSBOHCIPCI1.0.1

com.apple.driver.usb.AppleUSBEHCIPCI1.0.1

com.apple.driver.AppleRTC2.0

com.apple.driver.AppleHPET1.8

com.apple.driver.AppleACPIButtons4.0

com.apple.driver.AppleSMBIOS2.1

com.apple.driver.AppleACPIEC4.0

com.apple.driver.AppleAPIC1.7

com.apple.driver.AppleIntelCPUPowerManagementClient218.0.0

com.apple.nke.applicationfirewall163

com.apple.security.quarantine3

com.apple.security.TMSafetyNet8

com.apple.driver.AppleIntelCPUPowerManagement218.0.0

com.apple.driver.AppleBluetoothHIDKeyboard181

com.apple.driver.AppleHIDKeyboard181

com.apple.AppleGraphicsDeviceControl3.12.8

com.apple.kext.triggers1.0

com.apple.driver.DspFuncLib274.12

com.apple.kext.OSvKernDSPLib525

com.apple.driver.IOPlatformPluginLegacy1.0.0

com.apple.driver.AppleHDAController274.12

com.apple.iokit.IOHDAFamily274.12

com.apple.iokit.IOAudioFamily204.4

com.apple.vecLib.kext1.2.0

com.apple.nvidia.classic.NVDANV50HalTesla10.0.0

com.apple.nvidia.classic.NVDAResmanTesla10.0.0

com.apple.iokit.IOSurface108.2.3

com.apple.iokit.IOSerialFamily11

com.apple.driver.CoreCaptureResponder1

com.apple.iokit.IOSlowAdaptiveClockingFamily1.0.0

com.apple.driver.IOPlatformPluginFamily6.0.0d7

com.apple.iokit.IOBluetoothHostControllerUSBTransport4.4.6f1

com.apple.iokit.IOFireWireIP2.2.6

com.apple.driver.AppleSMC3.1.9

com.apple.driver.AppleSMBusController1.0.14d1

com.apple.driver.AppleSMBusPCI1.0.14d1

com.apple.iokit.IONDRVSupport2.4.1

com.apple.iokit.IOGraphicsFamily2.4.1

com.apple.driver.usb.IOUSBHostHIDDevice1.0.1

com.apple.driver.IOBluetoothHIDDriver4.4.6f1

com.apple.iokit.IOBluetoothFamily4.4.6f1

com.apple.iokit.IOUSBHIDDriver900.4.1

com.apple.driver.usb.AppleUSBHub1.0.1

com.apple.iokit.IOSCSIBlockCommandsDevice3.7.7

com.apple.iokit.IOUSBMassStorageClass4.0.2

com.apple.iokit.IOUSBMassStorageDriver1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily3.7.7

com.apple.driver.usb.cdc5.0.0

com.apple.driver.usb.networking5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice1.0.1

com.apple.iokit.IO80211Family1110.26

com.apple.driver.corecapture1.0.4

com.apple.iokit.IOFireWireFamily4.6.1

com.apple.iokit.IOAHCIFamily2.8.1

com.apple.iokit.IOEthernetAVBController1.0.3b3

com.apple.driver.mDNSOffloadUserClient1.0.1b8

com.apple.iokit.IONetworkingFamily3.2

com.apple.driver.usb.AppleUSBOHCI1.0.1

com.apple.driver.usb.AppleUSBEHCI1.0.1

com.apple.driver.AppleEFINVRAM2.0

com.apple.driver.NVSMU2.2.9

com.apple.iokit.IOUSBFamily900.4.1

com.apple.driver.AppleEFIRuntime2.0

com.apple.iokit.IOUSBHostFamily1.0.1

com.apple.driver.AppleUSBHostMergeProperties1.0.1

com.apple.iokit.IOHIDFamily2.0.0

com.apple.iokit.IOSMBusFamily1.1

com.apple.security.sandbox300.0

com.apple.kext.AppleMatch1.0.0d1

com.apple.driver.AppleKeyStore2

com.apple.driver.AppleMobileFileIntegrity1.0.5

com.apple.driver.AppleCredentialManager1.0

com.apple.driver.DiskImages417.4

com.apple.iokit.IOStorageFamily2.1

com.apple.iokit.IOReportFamily31

com.apple.driver.AppleFDEKeyStore28.30

com.apple.driver.AppleACPIPlatform4.0

com.apple.iokit.IOPCIFamily2.9

com.apple.iokit.IOACPIFamily1.4

com.apple.kec.Libm1

com.apple.kec.pthread1

com.apple.kec.corecrypto1.0

Model: Macmini4,1, BootROM MM41.0042.B03, 2 processors, Intel Core 2 Duo, 2,66 GHz, 8 GB, SMC 1.65f2

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8502, 0x505341333447313036363253000000000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500423AS, 500,11 GB

USB Device: USB Bus

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: USB 2.0 Bus

USB Device: My Book

USB Device: My Book 1140

USB Device: USB 2.0 Bus

USB Device: USB 2.0 Hub

USB Device: Ext HDD 1021

USB Device: Microsoft Nano Transceiver 1.1

USB Device: Elements 10B8

Thunderbolt Bus:

Mac mini, OS X El Capitan (10.11.6), Mid 2010 Mac Mini, 8gb RAM

Posted on Aug 21, 2016 11:18 AM

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Answer 1

lllaass

Level 10

210,519 points

Sep 5, 2016 9:46 AM in response to dj funkbomb

Try uninstalling the Logitech device and drivers:

last loaded kext at 1051179609969: com.Logitech.Control Center.HID Driver3.9.3 (addr 0xffffff7f9f85b000, size 278528)

last unloaded kext at 1116424951616: com.Logitech.Control Center.HID Driver3.9.3 (addr 0xffffff7f9f85b000, size 278528)

Next try disconnecting these devices:

USB Device: Microsoft Nano Transceiver 1.1

USB Device: Elements 10B8

Reply

Answer 2

dj funkbomb Author

Level 1

8 points

Sep 5, 2016 9:49 AM in response to lllaass

Thank you for the help there - that definitely made my Mini more stable. It has run without problems since uninstalling the logitech mouse software, however it crashed last night as follows, while I was streaming video - it seems to be related to an apple process.

Do I need to be concerned about this / can you advise should I take further action at this point?

Anonymous UUID: 0C0BC4B6-3A7A-605F-7632-954C86529610

Mon Sep 5 18:40:48 2016

*** Panic Report ***

panic(cpu 1 caller 0xffffff80013ce6fa): Kernel trap at 0xffffff8001209aa0, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x000000010ddbe000, CR3: 0x00000000718df000, CR4: 0x0000000000002660

RAX: 0x0001328c29c661da, RBX: 0xffffff801b0746d0, RCX: 0x00000000606ea6fd, RDX: 0x0000000000000000

RSP: 0xffffff8102fb6d28, RBP: 0xffffff8102fb6d90, RSI: 0xffffff801b0746d0, RDI: 0x0000000000000002

R8: 0x00000000ffffffff, R9: 0xffffff801b0746d0, R10: 0x0000000000000000, R11: 0xffffff7f81e8b98a

R12: 0xffffff801b0746d0, R13: 0xffffff801eebc240, R14: 0x0000000000000000, R15: 0x00000000ffffffff

RFL: 0x0000000000010046, RIP: 0xffffff8001209aa0, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010ddbe000, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 4

Backtrace (CPU 1), Frame : Return Address

0xffffff80e2f6ddf0 : 0xffffff80012dab52

0xffffff80e2f6de70 : 0xffffff80013ce6fa

0xffffff80e2f6e050 : 0xffffff80013ec563

0xffffff80e2f6e070 : 0xffffff8001209aa0

0xffffff8102fb6d90 : 0xffffff80013153a2

0xffffff8102fb6dd0 : 0xffffff8001317330

0xffffff8102fb6e10 : 0xffffff800130dc79

0xffffff8102fb6e70 : 0xffffff8001311ea0

0xffffff8102fb6f40 : 0xffffff80013bf5eb

0xffffff8102fb6f80 : 0xffffff80013cdc15

0xffffff8102fb6fd0 : 0xffffff80013ec729

0xffffff800da53e80 : 0xffffff8001306afb

0xffffff800da53ed0 : 0xffffff7f81e8bd2e

0xffffff800da53f60 : 0xffffff8001828701

0xffffff800da53fb0 : 0xffffff80013ecd66

Kernel Extensions in backtrace:

com.apple.kec.pthread(1.0)[39D0B4EB-B7F4-3891-96C2-F8B886656C8A]@0xffffff7f81e8 7000->0xffffff7f81e93fff

BSD process name corresponding to current thread: com.apple.WebKit

Mac OS version:

15G31

Kernel version:

Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64

Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C

Kernel slide: 0x0000000001000000

Kernel text base: 0xffffff8001200000

__HIB text base: 0xffffff8001100000

System model name: Macmini4,1 (Mac-F2208EC8)

System uptime in nanoseconds: 337052554484777

last loaded kext at 326321096465102: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f843f1000, size 32768)

last unloaded kext at 326445097939852: com.apple.iokit.SCSITaskUserClient 3.7.7 (addr 0xffffff7f843ea000, size 28672)

loaded kexts:

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.AGPM 110.22.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDA 274.12

com.apple.driver.AppleMikeyDriver 274.12

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.GeForceTesla 10.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 4.4.6f1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleUSBStorageCoexistentDriver 3.7.1

com.apple.driver.AppleIRController 327.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.iokit.AppleBCM5701Ethernet 10.2.0

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.driver.AppleFWOHCI 5.5.4

com.apple.driver.usb.AppleUSBOHCIPCI 1.0.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.12.8

com.apple.kext.triggers 1.0

com.apple.driver.AppleBluetoothHIDKeyboard 181

com.apple.driver.IOBluetoothHIDDriver 4.4.6f1

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.DspFuncLib 274.12

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f1

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.iokit.IOSurface 108.2.3

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IOBluetoothFamily 4.4.6f1

com.apple.driver.CoreCaptureResponder 1

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleHDAController 274.12

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 274.12

com.apple.iokit.IOAudioFamily 204.4

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7

com.apple.iokit.IOUSBMassStorageClass 4.0.2

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.iokit.IOUSBHIDDriver 900.4.1

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IOFireWireFamily 4.6.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.driver.usb.AppleUSBOHCI 1.0.1

com.apple.driver.usb.AppleUSBEHCI 1.0.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.NVSMU 2.2.9

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.4

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: Macmini4,1, BootROM MM41.0042.B03, 2 processors, Intel Core 2 Duo, 2,66 GHz, 8 GB, SMC 1.65f2

Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8502, 0x505341333447313036363253000000000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0000, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: ST9500423AS, 500,11 GB

USB Device: USB Bus

USB Device: Microsoft Nano Transceiver 1.1

USB Device: USB Bus

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: IR Receiver

USB Device: USB 2.0 Bus

USB Device: Ext HDD 1021

USB Device: USB 2.0 Bus

Thunderbolt Bus:

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