Bad wifi connection upstairs. Iphone 5s.

Question

Level 1

4 points

Bad wifi connection upstairs. Iphone 5s.

Hello folks,

I'll keep it short and easy. I have a new iPhone 5s 16gb, got it about a month ago, and since day one I've had terrible internet in my upstairs bedroom. The strange thing is that my old phone, the Nokia Lumia 630, never had this problem and still hasn't. Also, when I'm downstairs, my iPhone gets 40mbp/s, and in my bedroom 0.8mbp/s. (And no, I don't live in a mansion.) I've been trying to find answers online, but it seems that no one has the same problem as me. 😟

Oh, and if you're wondering, my Lumia is hitting 15 mbp/s on the exact same location where my iPhone is getting 0.8, which is kinda odd since you'd think an iPhone has a better wifi chip. My phone also randomly disconnects from the network(so should i just straight up let it be repaired?) I don't have a case for my iPhone either :/.

Thanks in regards,

Wim.

iPhone 5s, iOS 9.3.4

Posted on Aug 21, 2016 3:33 PM

Reply

Answer 1

elcpu

Level 7

31,586 points

Aug 21, 2016 3:36 PM in response to WimLoh

Below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down.

1) Restart you device.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

https://support.apple.com/en-us/HT201252

9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

User Tip: https://discussions.apple.com/docs/DOC-9892

Reply