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All replies
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Helpful answers
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Aug 22, 2016 12:05 PM in response to irishepherdby tim_135,Hello and welcome to Apple Support Communities, irishepherd.
It looks like your Apple Remote is no longer working with your MacBook Pro, specifically when attempting to advance slides in Keynote. It's never a fun experience when devices no longer work together so I can understand why you would reach out for support. I'm happy to help you get to the bottom of this!
The Apple Remote only works with your Mac when the infrared receiver option is turned on. It's very possible that it somehow was turned off in your computer. The first step in troubleshooting would be to make sure it's still turned on. Follow the steps below to check this.
Turn on IR reception
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Choose Apple menu > System Preferences, click Security & Privacy, then click General.
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Click the lock icon
to unlock it, then enter an administrator name and password. -
Click Advanced.
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In the window that appears, deselect “Disable remote control infrared receiver.”
OS X El Capitan: If your Apple Remote isn’t working
If that option is already turned on, the next step would be to restart your Mac and then try the remote again. You can restart by clicking the little in the upper-left corner of your screen and then select Restart. If the issue persists after the restart, follow the steps in the support article below to unpair your remote from your Mac, make sure no other computer is being controlled by that remote at the same time you're trying to use it, and pair your remote back to your Mac. Once it is paired again, test out your remote.
OS X El Capitan: Pair and unpair an Apple Remote
Lastly, try updating your Mac to the most recent version of the OS X you're currently on, and update Keynote as well. Both can be updated from the App Store app on your Mac using the steps in this article: Update the software on your Mac
Thanks for using Apple Support Communities.
Take care!
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