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Helpful answers
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by Michael McCranie,Aug 21, 2016 7:32 PM in response to reneefromeast hartford
Michael McCranie
Aug 21, 2016 7:32 PM
in response to reneefromeast hartford
Level 3 (543 points)
Mac OS XTry here for a solution
Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch - Apple Support
Alternatively you can reset network settings on your iphone
Settings>General>Reset>Reset Network Settings.
Hope this helps, best of luck to you.
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by Diana.McCall,Aug 22, 2016 5:08 AM in response to reneefromeast hartford
Diana.McCall
Aug 22, 2016 5:08 AM
in response to reneefromeast hartford
Level 4 (2,915 points)
Apple TVDo you see ATV when you open Control Center on the phone and tap AirPlay? If you do, then Spotify itself may be preventing AirPlay.
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by Winston Churchill,Aug 22, 2016 5:28 AM in response to reneefromeast hartford
Winston Churchill
Aug 22, 2016 5:28 AM
in response to reneefromeast hartford
Level 10 (103,368 points)
Apple TVTry the following steps, check whether things are working after each step where appropriate, before trying the next.
- Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
- Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
- Restart the Apple TV (Settings > General > Restart).
- Restart the Apple TV by removing ALL the cables for 30 seconds.
- Restart your router. (Also try removing it’s power cord for at least 30 seconds)
- Restart your mobile device or computer.
If you are still having problems, try using 802.11n for wifi if you are currently using either 802.11b or 802.11g.
If your problem is AirPlaying from a computer, try disabling bluetooth
If you are still having problems, the following article(s) may help you.
Troubleshooting Wi-Fi networks and connections
Wifi Diagnostic Software (for Mac users)
You may also find some help on this page, where I’ve collected some of the more unusual solutions to network issues.
When making adjustments to your network for better optimisation, you may find some of the points mentioned on this page helpful.