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Q: App store Login Problem!

Hi,

 

I'm running a 21.5" iMac with OS X El Captan 10.11.5. My problem is that I'm not being able to sign into iCloud and the App Store on my Mac.

 

The error I get is "There was an error connecting to the Apple ID Server"

 

The same username and password works perfectly well on the iCloud website, my app store on the iPhone and the iPad but not on the Mac.

 

Could it be the way that my iMac communicates via the internet? We have a firewall. And oh, the software update for El Capitan is being downloaded as I type; it didn't even ask me for login details, just started downloading automatically. A similar thing happened yesterday with the updates being shown on the update tab on the app store - they were getting downloaded yesterday without asking for my login credentials but that was a rare occurrence; the login problems that I've described above have been happening for the last month or so.

 

How can I fix this?

 

Thanks!!

iMac (21.5-inch, Late 2012), OS X El Capitan (10.11.5), null

Posted on Aug 22, 2016 1:22 AM

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