NFL Game Pass Apple TV

I have an Apple TV generation 3. I'm an American living in Malaysia. I have a subscription to NFL Game Pass, and the NFL app which runs it on the apple tv.


Every time I open the app on apple tv now, I get a black screen with the text "NFL is unavailable. Try again later."


No more, no less, can't even log in/log out of nfl app.


This app worked excellently last season! I checked to see if it was a problem with my subscription, but I can watch just fine on the nfl.com website (on any other computer).


Help!

Apple TV

Posted on Aug 21, 2016 9:06 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 12, 2017 9:10 AM

GUYS I HAVE EXCELLENT NEWS!

I live in Thailand and I've been watching NFL gamepass international for the last 5 years. The last theee years via Apple TV (it's the reason I bought Apple TV in the first place). I have been scouting through these boards for the last three weeks trying to find a solution. I **** near gave up and thought the only option was to watch the games on my iPhone.

HOWEVER, the guys at NFL finally figured it out just today. There is an app titled 'game pass international' that just came or today and I downloaded and I'm watching all the games of the week perfectly like normal. I've added a photo of what the App looks like. Thank god for fantasy football! Enjoy guys!! I hope this solves everyone's problems!

45 replies
Question marked as Top-ranking reply

Sep 12, 2017 9:10 AM in response to mkantorski

GUYS I HAVE EXCELLENT NEWS!

I live in Thailand and I've been watching NFL gamepass international for the last 5 years. The last theee years via Apple TV (it's the reason I bought Apple TV in the first place). I have been scouting through these boards for the last three weeks trying to find a solution. I **** near gave up and thought the only option was to watch the games on my iPhone.

HOWEVER, the guys at NFL finally figured it out just today. There is an app titled 'game pass international' that just came or today and I downloaded and I'm watching all the games of the week perfectly like normal. I've added a photo of what the App looks like. Thank god for fantasy football! Enjoy guys!! I hope this solves everyone's problems!

Sep 14, 2017 1:49 AM in response to mkantorski

For Game Pass users, see this message from NFL regarding older Apple TV's:


"The new NFL Game Pass app launched for Apple devices on August 1st, 2017.

This new Apple app will be available for European users on iPhone, iPad and newer versions of Apple TV. Due to global app-update restrictions set by Apple, the new NFL Game Pass app is only available to those on Apple TV (Version 4).


This is a restriction that Apple have set to all its providers who attempt to update their apps, rather than specific to NFL Game Pass. We at NFL Game Pass are working to find the best solution for our customers who use Apple TV Version 3 or older devices. Whilst we try to find a solution, users of older Apple TV versions can still use the Apple AirPlay feature from their iPhones/iPads to enjoy NFL Game Pass on their Apple TV."

Oct 29, 2017 3:03 AM in response to mkantorski

I think this sums things up nicely from the NFL FAQ on "How do I log on to Apple tv app"


The new NFL Game Pass app launched for Apple devices on August 1st, 2017. This new Apple app will be available for European users on iPhone, iPad and newer versions of Apple TV. Due to global app-update restrictions set by Apple, the new NFL Game Pass app is only available to those on Apple TV (Version 4). This is a restriction that Apple have set to all its providers who attempt to update their apps, rather than specific to NFL Game Pass.We at NFL Game Pass are working to find the best solution for our customers who use Apple TV Version 3 or older devices. Whilst we try to find a solution, users of older Apple TV versions can still use the Apple AirPlay feature from their iPhones/iPads to enjoy NFL Game Pass on their Apple TV.

Sep 14, 2017 9:15 AM in response to juanholguin

The app is not available in the US App store. I had to change my store to the Thai app store to download the app. You'll need to change to the app store where you're living. You can google for instructions. FWIW, the only thing that changed on my AppleTV when I did this is that the TV app has gone away. It's okay, I didn't use that anyway. I'm ready for some FOOTBALL!

Dec 20, 2017 6:20 PM in response to sk1ver

I live in Thailand and downloaded the NFL Game Pass app from the Thai store. This on an Apple TV 3.


The first game I watched was flawless. The second game (Dallas vs. Oakland) played fine for the first hour and fifty minutes, but then was constantly interrupted with a "Parameter Error". (Screenshot attached.) If I selected "Continue" there would be a long pause and then the game would start back at the beginning forcing me to scroll forward to the point of failure. This happened at least a dozen times during the last 30 minutes of the broadcast.


I wrote to NFL "Digital Care" about this specific problem. Their only response is:


Joe (NFL Digital Care)

Dec 20, 4:39 PM PST

Thank you for contacting NFL Digital Care.

NFL app for Apple TV (tvOS) is available for Apple TV 4th generation and newer.


Thank you,

Joe
NFL Digital Care

If the app only works on an ATV4, then why do they permit downloads to incompatible devices?


I'm not sure I buy the NFL's claim that "This is a restriction that Apple have set to all its providers who attempt to update their apps, rather than specific to NFL Game Pass." None of my other streaming apps stopped working when they were updated.


If this happens again I'll start working on a refund….



User uploaded file

Sep 10, 2017 12:02 PM in response to MikeAustrian

I went out and purchased Gen 4 for this reason and it does not work! You get an error saying it is not available in the territory, You can download the app not problem, but it will not play the games.....only can play on my computer so Apple definately has locked down the app.......did not take into consideration the International subscription for GP---that is the only thing I can come up with!

Sep 10, 2017 11:58 AM in response to SAPNEO

Have you figured anything out?

My NFL Game Pass works great on my computer (right now streaming it)....I tryed to play on my Gen 3 Apple TV, but after reading the online help from NFL, it said the app would only work on Gen4.... So I went out and bought a Gen 4.

Set up OK....and all was fine until I went to watch a game! After renewing my subscription and all!!! It then said the app was not available in my territory.


Any thought as to what I may need to do to the Apple TV besides throwing it agains the wall?

Sep 17, 2017 12:21 PM in response to dougdude

Same exact thing happened to me. Except now, I can watch on the computer and tried to Airplay it to ATV, it worked fine last week, but now this week I get the video on ATV but NO sound.

Once I found out NFL would only play on an ATV 4...I went out and purchased one.

Got it all set up, downloaded the app then get the warning that it is not eligible in my territory (UK!!)---got subscription OK... It works on my iPad and my iMac...... so pushing it to ATV through airplay was my last resort, now no sound.

Anyone have any issues with this? I tried with both the ATV4 and the ATV3......reboot computer, am using Safari, reboot the Atvs..... checked sound settings to make sure it was on ATV..... nothing has worked.

Any ideas would be helpful, I am sure.....

Frustrated.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

NFL Game Pass Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.