iPhone 6 9.3.4 compass not working

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Level 1

5 points

iPhone 6 9.3.4 compass not working

All of a sudden I noticed that while typing anything, the message 'undo typing' would keep popping up and even when held upright, the phone would go into landscape mode. The phone also started losing battery power at an alarming rate. After charging it fully before going too bed, the phone was at zero battery level in the morning!

After doing a bit of research I realised that the problem was most likely related to one of the sensors that controls the compass, and sure enough, when I opened the compass app, it wasn't working. The compass wouldn't move at all and would just show -- instead of the the direction. Though the + in the centre would move when the phone is tilted.

The phone currently loses battery at an alarming rate - from full charge to empty within a couple of hours.

What can I do to resolve this issue?

iPhone 6, iOS 9.3.4

Posted on Aug 22, 2016 1:58 AM

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Answer 1

chris_g1

Community Specialist

Aug 22, 2016 2:22 PM in response to jaiisingh

Hi jaiisingh,

I see from your post that you've noticed an issue with the Compass app and you've also noticed that your battery is decreasing very quickly. I know it's important to be able to rely on your iPhone, so I'd like to provide some help.

As a first step, try restarting your iPhone, then test to see if the Compass app is still not working as expected. I would also recommend navigating to Settings > Privacy > Location Services > System Services to ensure that "Compass Calibration" is enabled here.

To address your battery life concerns, take a look at the following resources:

Batteries - Maximizing Performance - Apple

About the battery usage on your iPhone, iPad, and iPod touch - Apple Support

Take care!

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